Library Service and First Point Officer

Telford & Wrekin Library Service is looking for two keen individuals to join the Library Service team. These two Library Service and First Point Officer roles will be based at Southwater and Wellington libraries., The library service is a valued resource within the community. This role provides a highly customer-focused service to the public. Duties will include:

• answering general and book-related queries, issuing, discharging and shelving books


• promoting library stock


• cash handling


• helping with children's activities


• registering new users


• helping customers in the use of IT via the public access PCs


• The post holder will also deliver the 'First point @' services provided in the Library.


The position will involve working fortnightly on a Saturday, on a rota basis. The post holder may also be required to work Sundays, evenings and Bank Holidays as required. The role is based at Southwater and Wellington libraries.

Candidates must be:

• Knowledgeable about books, online resources and information on the Council website


• Able to work accurately, at times under pressure


• Able to communicate articulately with a diverse range of library customers


• Able to use good questioning skills to comprehend and meet the needs of library customers


• Able to show initiative and a desire for developing new skills
  
  We've implemented a new system from Monday 4th March which will improve your candidate experience!, Telford & Wrekin Council is an award winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021.


At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us.

Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.

We value our employees and offer staff rewards and plenty of opportunities for personal development and career progression including:

• Competitive rates of pay


• Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme


• Staff benefits and discounts including salary sacrifice schemes


• Free on-site parking


• Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day


• Free access to our employee assistance programme and confidential counselling, In return we also offer a great range of benefits including competitive salaries, flexible working hours and work arrangements, employee discounts, salary sacrifice schemes, a local government pension scheme and generous annual leave entitlement.


At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice and we know we are stronger and better connected as a result.

We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups.

We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions. You can find out more about this and our 'guaranteed interview scheme' here

You can also read more about our Recruitment and Selection Policy and Recruitment of Ex-Offenders here and the Transgender & Non-Binary Inclusion Policy commitments here