Licensing Casework Officer

The Licensing Casework Officer works within the Office of the Traffic Commissioner (OTC).
The Traffic Commissioners (TC) and NI Regulator have varying responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.
The role holder will work as part of a team to process new and variation applications for goods vehicle (HGV) and public passenger vehicles (PSV) operator licences and bus registrations on behalf of the Traffic Commissioner/ NI Regulator.
The role holder will accurately record data provided on application forms and managing a caseload that will have competing deadlines and tasks. They will need to ensure that all necessary information has been received to enable the processing of the applications, within legislative requirements and in line with the guidelines set by the Traffic Commissioner. They will provide help and advice to applicants, where required.
Responsibilities include but are not limited to:
+ Responsible for the day-to-day processing of applications for new or variations for HGV or PSV operators’ licences and bus registrations working on behalf of the TC/ NI Regulator.
+ Responsible for the accurate input of data inputting ensuring quality provision of an operator licensing, registration, and regulation service for and on behalf of the traffic commissioners.
+ Act as the first point of contact for customer/operator enquiries offering advice and assistance where possible.
+ Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
+ Liaise with relevant internal and external departments to ensure that internal and external customer needs are met and that these requirements are fully communicated throughout the business.
For more information about the role and responsibilities please see the attached Candidate Pack., This role will be based in Leeds, your presence at one of this locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.
This post is offered on a fixed term basis of 2 years with a possibility of being made permanent.
Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment.
Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.
If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
About Us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ Make roads safer.
+ Improve services for our customers.
+ Make road transport greener and healthier.
+ Harness the potential of technology and data.
+ Grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Working Together
+ Delivering at Pace
+ Managing a Quality Service, Interviews/assessments are likely to be held from w/c 30th September 2024.
This interview could be conducted via a video/ face to face interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ An interview.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.
This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
You can read more about Success Profiles here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Do you have superb interpersonal skills?
Could you thrive in a fast-paced and dynamic work environment?
Are you exceptionally well-organised with an eye for detail?
If so, we’d love to hear from you!, To be successful in this role, you will be someone who is thorough with their work and has exceptional attention to detail. You will also have a proactive approach to problem solving with a passion for identifying and resolving issues.
You are someone who has experience in delivering excellent customer service and are confident when communicating with customers through a range of channels.
You will thrive managing a varied workload and your fantastic administrative and organisational skills mean you are able to balance and prioritise tasks.
You can use your excellent verbal and written communication skills to effectively deliver messages to others so it is clear to understand. You thrive working in a busy environment, and can deliver high quality pieces of work against tight deadlines, even when under pressure., + Good verbal and written communications skills.
+ Excellent organisational and administrative skills.
+ Ability to work under pressure, to tight deadlines and agreed standards.
+ Good analysis and problem-solving skills.

+ An environment with flexible working options where we encourage a great work-life balance.
+ Exceptional pension with an employer contribution of an average of 27%.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.