Lifeguard Leisure Attendant

The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.

This post will be based at Hillbrow Health & Wellbeing, Hillbrow Sports Centre, Meads, Eastbourne. A local partnership of Wave Active and South Downs Health and Care will be running a health and wellbeing 'hub' at the Denton Road site in Meads, bringing together high-quality sport and leisure facilities alongside provision of accessible NHS and private community healthcare services.

Customer Service

The priorities of the Lifeguard Leisure Attendants are:

• To provide a friendly and efficient service to all customers.


• To pro-actively provide information to promote the Centre to the public at all times.


• To respond positively to customer enquiries.


• To work on reception as required.


• To sell memberships as required


General Tasks

• To clean all areas of the Centre including pool hall, halls, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness.


• To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.


• To assist with the delivery of continuous improvement plans.


• To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.


• To be diligent about compliance with the Trust's Health and Safety Policy.


• To take on relevant responsibilities during Emergency Procedures.


General Tasks - Wet Side

• To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed.


• To supervise changing rooms, showers and associated areas.


• To make and record periodic checks on chemical levels of the pool water and report to a manager should it fail to meet the required standards.


• To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties.


• To assist the DM in organising special water activities for children during the school holidays.


• To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis.


General Tasks - Dry Side

• To ensure day to day preparation of facilities e.g. equipment set ups.


• To undertake coaching/supervision of courses and sessions as required.


Other Duties

• To carry out other duties as required.


• To adhere to Wave Active Limited's policies and procedures.
  
  Profile (Essential)


• Good interpersonal abilities


• Able to understand hazards related to pool conditions


• Tact and diplomacy when dealing with customers who are breaking the rules


• Ability to stay calm under extreme circumstances


• Excellent observation skills


• Quick reaction in dangerous situations


• Customer focused


• Driven and Enthusiastic


• Passion for providing exceptional service


• Team Player


Experience (Essential)

• Similar work environment


Qualifications (Essential)

• NPLQ (Ability to obtain NPLQ on our next available course)


• Interest free funding maybe available if you do not have this qualification


Qualifications (Desirable)

• Knowledge of COSHH regulations


• Coaching Qualification


• First Aid Certificate


Specialist Knowledge (Essential)

• Able to organise leisure sessions in at least one activity


Other (Essential)

• To be flexible to the changing demands of the business


• To be able to follow Wave Active Limited's Policies and Procedures
  
  Wave Active Ltd is a charitable not-for-profit Trust working to inspire active lifestyles through providing high quality, affordable and accessible health and fitness facilities and activities for our community. Every penny you spend with us goes into running our centres and any surplus we make is reinvested into developing even better facilities and services for you to enjoy.