Lifeline Responder and Support Officer

We are seeking for 2 people to join our team as a Lifeline Responder & Support Officer and to provide support to our Lifeline team. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council.
You will be required to undertake welfare checks on customers who have activated their alarm and we have concerns for, to provide assistance such as gaining access to properties for emergency services and to attend to equipment faults and reset Fire alarms in the CBC sheltered courts. This role provides assistance outside of normal office hours.

• This service is 24 hours a day, 7 days a week service, 365 days a year.


• You will work 6 hours per week in the lifeline office during normal office hours and be on call for 7 days on a four week rota basis, working one week in every four. This includes weekends and bank holidays as per the rota.


• You will be required to cover for colleagues' sickness and holidays for which you will be paid overtime.


• Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection.


• As this job is designated as a 'regulated activity' (i.e., it involves certain activities in relation to children and/or vulnerable adults), an enhanced DBS check is essential.

Full training will be provided for the successful candidate.
Suitable candidates must possess the following

• Excellent communication skills


• Must be able to deal calmly and confidently with a variety of situations and always remain polite and courteous and in manner promoting trust in our service


• Have the ability to work using your own initiative, work well in a small team with a flexible approach to work.

For an informal discussion please contact Julie Moss on
We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.
We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting Working With Us - Charnwood Borough Council

Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.

We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.

Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.

About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.

At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.

Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.

Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries.

Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.

There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.