Lifetime Service Centre - Craftsperson

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
The Role:
Craftspeople work individually or as part of a team to repair and refurbish customer's leather goods. They should ensure the highest quality standards are achieved while making sure the department is efficient and the work runs smoothly., Follow instructions and monitor work practices to ensure that our products are refurbished to the agreed specifications.
- Adhere to quality procedures following our quality guidelines.
- Operate equipment and machinery responsibly, in line with the Health & Safety policy.
- Scan work in and out of appropriate areas.
- Maintain a clean and safe work environment.
- Carry out specific production duties as and when required.
- Be willing and able to be trained in all required skills to repair products.
-Be willing to assist in other areas of the department and learn new skills.
- Achieve turnaround targets and be reactive and positive to change.
Team:
- Participate in team meetings.
- Work collaboratively with all key stakeholders.
Brand:
- Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Made to Last:
- Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry's carbon footprint, helping to mitigate climate change, and promoting a greener, more sustainable future.
- Support to foster an environment where diversity is embraced and all individuals feel valued, respected, and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Able to identify problems both broadly and in-depth and plan accordingly, with the ability to work collaboratively with cross-functional departments to solve problems.
- Displays excellent attention to detail.
- Enjoys being part of a team.
- Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g., QC knowledge of Mulberry products and materials.
- Proven ability to understand and analyse and repair faults and share with relevant stakeholders.
- Able to keep calm under pressure and always maintain a friendly and positive can-do attitude.
- Desire to learn and understand all areas of the Lifetime Service Centre., Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.