LIMS Technical Analyst

The LIMS Technical Analyst provides operational and application support for Laboratory Information Management Systems (LIMS) across pathology services. This role focuses on ensuring the smooth and efficient operation of LIMS applications, supporting users, and contributing to the implementation and maintenance of IT systems in line with departmental needs.
To be an efficient and flexible member of the SWL Pathology team providing a consistently high quality and professional service to all users of the service., 1. Provide day-to-day support for LIMS applications, ensuring that the systems function effectively to meet user needs. Monitor and maintain system performance, addressing issues under supervision.
Application Support
2. Assist in monitoring system utilisation and performance, reporting any issues to the Pathology IT team and recommending actions to improve system efficiency.
3. Support the testing and validation of new system developments and enhancements, ensuring that all changes are documented and meet the required standards.
4. Assist in promoting standardised practices across all disciplines using the LIMS applications to ensure consistent and efficient system use.
5. Contribute to the implementation of system changes and enhancements, following established change management processes and ensuring minimal disruption to services.
6. Participate in the Pathology IT out of hours rota to provide 24/7 first line help
Operational Support
7. Monitor system performance and work with the IT team to ensure optimal performance for all users.
8. Assist in maintaining a helpline for users to report issues, ensuring that all problems are logged and resolved in a timely manner.
9. Inform users of any maintenance or support activities that may affect their ability to access applications, minimizing the impact on service quality.

Working for our organisation
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce., 1. To ensure the ongoing resilient delivery of pathology information management commitments by providing both application and operational support, working within their scope of competence.
2. To ensure operational integration across all IM&T applications in use across SWL Pathology.
3. To ensure data is managed according to statutory requirements such as the Data Protection and Freedom of Information Acts.
4. To support the Head of IT in ensuring that the Laboratory Information Management Systems (LIMS) and all other Pathology related applications in use across SWL Pathology remain fit for purpose and meet the needs of users in the clinical setting. This includes all laboratory and related information elements of the Trust Electronic Patient Record (EPR) and the many other ordering and results reporting systems that are integrated with the LIMS. This includes inter-operability with Point of Care Testing solutions).
5. To liaise and work with key service stakeholders including those at the partner Trusts and end users of the service including GPs and other third parties.
6. To provide day to day management of the SWL Pathology IM&T systems ensuring availability, integrity and responsiveness.
7. The post holder must be able to demonstrate proficiency and competence in all of the technical areas into which they input. In addition, they must be conversant with the technologies and methodologies specific to the various sections across all of Pathology.
8. The post holder must act as a technology champion; working with staff across all disciplines on embracing technological changes and ensuring these are implemented in a safe manner.
9. Considering current technologies, best practice and functional service requirements, the post holder will contribute to the delivery of the strategic Pathology IT solution to enable the highest quality service provision to patients that use the services of SWL Pathology, irrespective of their location. This will require the post holder to maintain a good working relationship with both internal and external end users, not only supporting current services but developing and promoting service enhancements and improvements.