Line IT Support Engineer

As a 1st Line Support Engineer, you will play a critical role in providing technical assistance to end-users, ensuring smooth operation and maintenance of IT systems. This is a highly visible role that requires excellent troubleshooting skills, attention to detail, and a proactive attitude. The role reports to the IT Helpdesk Manager and will work regularly with peers in the IT team, and will collaborate directly with the talented teams across the company.,

• Serve as the initial point of contact for technical support via calls, emails, and ticketing systems.
• Own the process of preparing computers and devices for new employees, including hardware configuration, account setups and software installation.
• Maintain functionality of meeting room technology and support its workings.
• Assist with desk moves and IT equipment relocations, including disconnecting, transporting, and reconnecting hardware.
• Troubleshoot and maintain desktops, laptops, printers, and peripherals.
• Perform regular auditing of accounts, software and services.
• Account administration and management across multiple platforms.
• Maintain and update knowledge base articles for common technical issues.
  
  The skills you'll need:
• Experience working in a collaborative IT environment with a willingness to support and learn from colleagues.
• Ability to explain technical issues in simple terms to non-technical users, both verbally and in writing.
• Focused on delivering excellent service to an internal user base.
• Ability to manage tasks independently, ensuring deadlines and SLAs are met.
• Exposure to Microsoft Windows & Active Directory
• Exposure to Office 365 administration, OneDrive, SharePoint, and other cloud-based collaboration tools.
• Understanding of modern cybersecurity practices, including MFA, endpoint protection, and phishing prevention.
• Comfortable handling multiple priorities and switching between tasks in a fast-paced environment.
• Logical and analytical approach to diagnosing and resolving IT issues efficiently.
The nice to haves:
• Experience with virtual environments, VPNs and remote desktop technology
• Prior 1st line IT support experience
• Exposure to custom built machines
• Flexible with working hours
• Familiarity with ticketing systems
  
  We are nDreams - we develop and publish the world's most immersive VR games. You may know us as the team behind Ghostbusters: Rise of the Ghost Lord, Synapse, Phantom: Covert Ops, Fracked, and the recently released FRENZIES. With humble beginnings as an independent studio, we combine amazing projects and considerable scale with a personal, caring touch.
We believe the best workplaces and games are created by diverse, happy and safe teams. We're committed to building a culture centred on respect, wellbeing and balance. It's crucial we make our games and industry more accessible to underrepresented communities. We strive to live this through the people we hire, the experiences we create and the causes we support. We want everyone to have the opportunity to bring their best, authentic self to work. Please let us know if you require reasonable adjustments during the interview process by emailing interviewing@ndreams.com or speaking to your nDreams recruiter. For more information about reasonable adjustments, check out this guidance from Scope. We offer great perks, including flexible hours, duvets days, your birthday off, dedicated personal development time and support, as well as regular socials. Beyond this, there's an excellent holiday offering, pension scheme, health insurance, life cover and much more.