Liver Health Administrator

The post consists of administrative support for the liver surveillance/ community liver health check projects. This will include working with the data from the four provider trusts, and there will be information governance responsibility to safeguard the data. It will also include working closely with the project manager to update project plans and work with the peer support workers. It is an exciting opportunity to be part of a project which will improve care for patients across Lancashire and South Cumbria., The post holder will work as part of a multi-disciplinary liver surveillance/ community liver health check team comprising of Nurses, clerical administrators and Doctors.
The team aims to improve liver surveillance across Lancashire and South Cumbria Cancer Alliance, and to support the four provider trusts to implement surveillance systems that ensure timely, safe care for all patients that require liver surveillance.
There will also be a requirement to work with the Cancer Alliance project management team, and to provide data reports to update NHS England liver surveillance team regularly. This will involve attendance at project management meetings, setting up meetings, taking and distributing minutes and providing further administrative support for this activity.
Once a surveillance programme has been agreed across the Cancer Alliance, the post holder will be responsible for maintaining data collection, and monitoring compliance with surveillance protocols.

Working for our organisation
This is a new team and we are closely supported by the warm and welcoming ODN Hepatitis C elimination team. We are very committed to providing a supportive environment for all, and opportunities to learn and progress., The post holder will be based at East Lancs (Accrington Victoria). The post consists of administrative support for the liver surveillance project and community liver health check projects. This will include working with the four provider trusts including collecting data for submission and patient navigation. There will be information governance responsibility to safeguard the data. It will also include working closely with the project manager to update project plans, attend and record minutes for meetings update project plans and coordinate patient caseload with the peer support workers. It is an exciting opportunity to be part of a project which will improve care for patients with liver disease across Lancashire and South Cumbria.
There will be a requirement to work with the clinical teams from all four provider trusts, also setting up working relationships with primary care teams, drug and alcohol services and prison healthcare systems.
The post holder will need strong communication organisational and data management skills and experience of working with NHS systems. It would be very useful to be proficient in Microsoft packages.
MAIN DUTIES:
The post holder will work as part of a multi-disciplinary liver surveillance team comprising of Nurses, clerical administrators and Doctors.
The team aims to improve liver surveillance across Lancashire and South Cumbria Cancer Alliance, and to support the four provider trusts to implement surveillance systems that ensure timely, safe care for all patients that require liver surveillance.
There will also be a requirement to work with the Cancer Alliance project management team, and to provide data reports to update NHS England liver surveillance team regularly. This will involve attendance at project management meetings, setting up meetings, recording minutes, updating project plans and providing further administrative support for this activity.
Once a surveillance programme has been agreed across the Cancer Alliance, the post holder will be responsible for maintaining data collection, and monitoring compliance with surveillance protocols.
The post holder will be involved with setting up systems, working closely with the data collection coordinator and required to meet tight deadlines for data submission.
Monitoring and clerical duties
1. Develop and maintain effective working relationships throughout the ODN and Cancer Alliance across Lancashire and south cumbria
2. Collect, collate and report routine and data adhering to strict deadlines
3. Support and actively develop patient literature and surveys
4. Collect and collate patient satisfaction surveys for the ODN and produce associated reports
5. Take an active part in team meetings, including recording and distributing minutes, and updating action logs and project plans
6. Attend local and national events to develop own knowledge, sharing best practice and ensuring the ODN is fully informed
7. Coordinate patient caseload between peer support workers and local hepatology teams across the four trusts
8. General administrative duties to support the Liver team and Hepatitis C ODN as appropriate.
9. To exhibit professional behaviour and attitude at all times and demonstrate excellent customer care skills with respect for privacy, dignity, security and confidentiality.
10. To organise patient records and carry out clerical duties as and when required. This is to include use Winscribe, Cerner and other systems required.
11. To answer the telephone in a professional manner, to take messages and follow them up with the appropriate person.
12. To maintain clinical and administrative records in line with Trust Policies.
13. Meeting strict deadlines for data submission and supporting the data collection and coordinator with accurate data collection and submission
14. Attend liver screening events when required
Co-ordination and tracking responsibilities
1. To plan and organise clinical workload, managing this efficiently and effectively considering clinical priorities.
2. Highlight any regular system bottlenecks and contribute ideas to resolve these.
3. Work closely with the Liver surveillance team and Service Improvement Leads to continually improve the patient journey.
4. Ensure data entry of patient details to the liver surveillance monitoring database and submission criteria
5. Pro-actively monitor the surveillance database in order to prepare reports for each provider trust flagging patients due liver surveillance
6. Pro-actively monitor the outcome of attendance of liver surveillance appointments
7. Liaise with clinical outreach teams immediately if a patient fails to attend an appointment and take necessary steps to follow up.
8. Pro-actively work with liver surveillance peer support team in advance of appointments where it has been identified that there is a risk of non-attendance / need for support and facilitate regular PTL meetings.
9. Liaise with clinical team to ensure that liver surveillance scans and blood tests are requested in a timely manner
MDT Support
1.Be a first point of contact for the report of abnormal surveillance results and escalate immediately
2.Support exchange of information with HPB/ Hepatology MDT where appropriate
Project Support
1. Escalate any issues within the projects to the project manager / Directorate Manager quickly and effectively
2. Identify any risks and escalate
3. Provide administrative support in booking meetings with stakeholders, engagement events, producing and circulating minutes, circulating key documents and updating changes in project plans
4. Collaborate throughout the ODN/ Cancer alliance to maintain a wide, and flexible support function
5. The Post holder will be expected to show improvised thinking and propose changes where appropriate
6. Support the submission of quarterly CQUIN reports , annual reports and other quality improvement processes as required
7. Adhere to the quarterly submission criteria and escalate or resolve any bottlenecks.
8. Be responsible for the delivery of specific actions as identified within the ODN/ Cancer alliance Projects., 1. To attend and actively participate in service training programmes and actively seek to develop clinical and personal skills
2. To participate in personal development review process, actively identifying any objectives for personal development and to keep an up to date portfolio.
3. To actively participate, reflect and review own practice through the supervision process.
4. To attend relevant training courses and disseminate information accordingly.
5. To incorporate acquired knowledge and skills into working practice as appropriate.
6. To comply with departmental & Trust policies and procedures.
1. To participate in the induction and orientation and training of newly appointed staff.
2. To give advice and training to patients and other relevant health and social care professionals within level of responsibility to optimise patient care
3. To work within a clinical governance framework.
4. To attend as directed by each establishment, induction courses and key training.
Communication
1. To maintain communication with registered professionals.
2. To implement and modify communication skills as appropriate when there are barriers to understanding, resistance or compliance issues e.g. where English is second language, patients are dysphasic, blind or deaf, cognitively impaired, or who may have behavioural problems. This will require effective use of both verbal and non-verbal skills.
3. Liaise with Key personnel at each provider trust including Consultants, secretaries, specialist Nurses, commissioners, public health
4. Liaise with key personnel at other organisations outside of the NHS such as substance
misuse service, prison, sexual health
5. Be the point of contact for all routine enquiries facilitating communication and information
flows, initiating and responding to correspondence and resolving enquiries
6. Provide basic telephone advice to the ODN and refer on / signpost to other sources for support
7. Resource Management
1. To support the liver surveillance team in the ordering of stock and equipment for the liver surveillance outreach programme, providing cross cover with other members of the team where necessary
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
+ Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
+ This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
+ Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
+ Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.
This cost is not applicable for a Volunteer post

There will be a requirement to work with the clinical teams from all four provider trusts, also setting up working relationships with primary care teams, drug and alcohol services and prison healthcare systems.
The post holder will need strong communication organisational and data management skills and experience of working with NHS systems. It would be very useful to be proficient in Microsoft packages.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.