LMNS Service User Lead

The Bedfordshire Luton and Milton Keynes (ICB) is responsible for planning and allocating resources to meet the four core purposes of the Integrated Care System (ICS), namely: to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money; and help the NHS support broader social and economic development.
Within this context, as the ICB develops as a statutory organisation, a significant challenge will be to determine how it effectively supports and enables place-based and local partnerships to take necessary action that will improve population health outcomes and reduce inequalities.
If you need support with the application process, please contact the ICB [email protected], The LMNS Senior lead will represent service user voice at system level, regional and national maternity and neonatal meetings and events and provide independent challenge and scrutiny based on evidence gathered from MNVP leads, service users and professionals from the projects providing service user voice influence and advice to the LMNS board and is expected to use their influence to drive the delivery of highly effective and improved patient experience and outcomes.
As the LMNS Senior lead for service user voice, you will lead the organisation to identify and engage with pregnant women, birthing people, parents, and their families at every level of change to enable authentic co-production. You will be responsible for overseeing and supporting MNVP leads across the system to ensure they are able to share the intelligence they have gained at provider level to influence system decision making.
You will be the key communication contact between provider level MNVPs and the wider system. You will lead and enable the LMNS to deliver patient experience based projects focused on improving the quality of care provided for maternity and neonatal service users through the lens of lived experience; using locally gathered experience to identify key strategic barriers to providing high quality care as defined by women and families and co-create solutions., The post holder would be required to hold a number of key duties and responsibilities showcasing
Leadership of projects and people
Planning, development and delivery skills to support the LMNS to meet its 3 year plan
Communication with professional colleagues and Service Users
Health and care workforce Development including involvement of MNVP's and contributing to best practice
System governance responsibilities
Holding accountability and project governance responsibilities
The post holder will also be the line manager to the MNVP's across the BLMK system and will be required to hold regular one to ones and general support of direct reports.

Working for our organisation
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles.
We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.
We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require., Lead on delivery of strategic priorities for MNVP across Bedfordshire, Luton & Milton Keynes, ensuring national guidance is being supported.
Support and lead each MNVP across the three sites to deliver against set workplans, including day to day line management and ensuring consistency and best practice learning across all areas
Build strong influential relationships with providers, commissioners, and local system partners at all levels, including cross-border working, to break down barriers, ensure the voices of families are heard and the programme priorities reflect the views of the community.
· Support the system to recognise and understand the voices of families and use the intelligence gained to significantly influence quality, safety, and productivity.
· Act as a leader for change ensuring that all activities and plans are effective and fresh, in line with current evidence, thinking and practice and reflective of intelligence gained through engagement.
· Be part of recruitment panels when requested and manage a team to deliver on specific projects and respond to ongoing engagement and involvement needs of the local maternity and neonatal system.
· Consider strategic input for service user voice at board level across the local system, regionally and nationally.
· Attendance as the key lead to relevant multi-professional meetings, representing the strategic considerations from local MNVP's across the system and service users across BLMK.
· Use intelligence gained through the work of the MNVP to support senior leaders to develop operational and strategic plans that contribute towards the agreed transformation and quality surveillance deliverables.
· To build robust networks with senior leaders regionally and nationally, feeding into regional and national training and engagement events.
· To be fully up to date with national reports, guidance, and policy to ensure work locally aligns and delivers the required outcomes.
· Contribute to the response for statutory, national reports and guidance, ensuring the MNVP and service user voice contribution is centred.
· To build relationships with national and regional colleagues to feed into policy and represent the voices of the local population and services at national level.
· Implementation of projects which will support marginalised and disadvantaged groups at all levels and influence strategic plans to ensure equity and accessibility of services.

Planning, development, and delivery:
· Development of three year strategy in partnership with the LMNS programme deliverables and priorities.
· Manage and deliver on time, complex multifaceted engagement, and transformation projects for maternity and neonatal, through a standardised system-wide methodology process including setting goals, objectives, resources, milestones, and measures of success which deliver significant change and sustainable improvement.
· Bringing themes and data analysis based on patient experience to the LMNS quality and safety agenda
· Analyse the information and intelligence gained through engagement with MNVPs to influence strategic development and positive learning
· Work collaboratively across the system and with VCSE organisations to ensure your team are able to engage with diverse groups of families so you can present an accurate and representative view of the local population, including voices from those communities that are disadvantaged or marginalised.
· Ensure delivery of reports and provide assurance on the function of all the MNVPs in the system.
· Report monthly on the intelligence gathered within the community, sharing the voices of those using the service and ensuring feedback is heard by senior leaders across the system.
· Ensure that all transformation projects involve engagement from service users with transparency.
· Work with relevant parties to ensure actionable metrics and measures are used to track performance.
· Ensure projects are informed by diverse, recent feedback and involvement of service users with evidence-based practice.
· Application of key themes and learning from evidence to the projects including learning from non-healthcare sectors especially to ensure accessibility and diverse representation.
· Through supporting others, ensure efficient management of projects of work ensuring the maximum return on investment and the delivery of excellence, in line with the values of the integrated care system.
· Agreement and delivery of key objectives of safer, kinder, more personalised care for all.
· Lead on alignment of projects with the wider transformation and quality surveillance agendas, locally, regionally, and nationally in line with LMNS strategy
· Provide regular high level written programme reports as required, with use of complex data and evidence to support
· Lead on the development of business cases as and when required to secure investments required to achieve sustainable change.
· Act as the MNVP lead for development of organisational timeline of improvement projects which will be delivered over the next 12 months.
· Participate in board level governance and safety meetings as appropriate in order to comply with NHS guidance.
Communication:
·

Identify, involve, and incorporate the views and needs of themes identified by the MNVP teams ensuring strategic influence across all stages of work.
· Act as the first point of call for MNVP's with system partners including NHS providers, local authorities and VCSE partners to maximising co-operation and multi-agency working.
· Lead on agreement of campaigns for different channels e.g. social media, website, and printed materials to engage and inform diverse communities on behalf of the MNVP's
· Oversee innovative engagement tools and techniques to reach and communicate with diverse communities, supporting MNVP team to think differently about engagement techniques
· Communicate and present highly complex, highly sensitive and complex information to a wide range of senior internal and external stakeholders using formal reports and data analysis to track and communicate trends and themes.
· Lead on robust and challenging conversations with peers championing the voices of families and using this intelligence to positively challenge where appropriate.
Hold and lead on regular team meetings and catch ups for the MNVP team, ensuring MNVP's are aware of each other's priorities and have regular touch points with each team
Health and care workforce development:
· Develop and enable, involvement of MNVP and service user voice in staff training programmes and culture development across the integrated care system.
· Lead the ongoing improvement of the MNVP through staff engagement.
· Contribute to best practice nationally and internationally to support the strategic development and improvement of maternity and neonatal services, through use of national links.
· Develop and promote best practice for involving and valuing service user voice in both transformation and quality surveillance across the organisation.
System governance responsibilities:
· Lead on and ensure governance is followed through learning from risk management systems, investigations, reviews, processes, and audits to be shared across the system, embedded, and used to continually improve practice, mitigate risks, and improve patient safety.
· Leadership of safe and reflective culture within the team creating a psychologically safe space for everyone to speak openly and feel heard.
· Attendance and contribution to PMRT meetings as the system MNVP lead

Accountability and project governance responsibilities:
· Lead on and ensure compliance of information governance, confidentiality, and data sharing requirements across the MNVP team
· Maintain professional relationships and positively challenge where appropriate, while functioning in a sensitive and responsive climate.
· To create and lead on an inclusive working environment where diversity is valued, everyone can contribute, and ensure we meet our duty to uphold and promote equality.Ensure projects take into account the ICB's financial position and priorities, monitor spend for specific projects
Take LMNS strategic priorities into account when agreeing MNVP projects, + Bedfordshire, Luton & Milton Keynes ICB does not pay interview expenses, all costs are incurred by the candidate.
+ Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.
Notes on completion of applications:
+ All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity.
+ We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.
+ All eligible staff will need to have gained clearance through a standard/enhanced DBS check prior to working.
+ All posts are subject to a probationary period.