Lobby Host - Security - Stratford-upon-Avon

As Lobby Host - Security you are responsible for the welcoming guests, advising on local information and advice to residents and visitors. You will maintain high standards of safety and be a visible presence in all public and back of house areas. You will be part of a highly proactive, multi-disciplined and professional front office team, the Lobby Host - Security will be responsible for the highest level of front of house, guest experience and events services:

• Demonstrate 'best in class' Customer Service and Satisfaction You will ensure all visitors feel important & welcome through positive interaction
• You act as an ambassador for all visitors until connecting with their host, event or meeting. A friendly face as well as a constant reassuring presence.
• Maintain a sound knowledge the hotel and local area whilst being on hand to share this knowledge to enhance the service journey and experience
• Provide accurate and timely reports to the Operations Manager
• Look for time efficient ways of completing any activity, which is customer focused
• Escalate potential and actual security issues, appropriate and timely manner.
• You will be vigilant and alert to everything that's going on around you, ready to spot potential situations and responding rapidly should you need.
• Be punctual
• Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed
• Be friendly, pleasant acting with a one team approach.
• Attend briefings and training sessions, following instruction and conveying knowledge
• You will be SIA certified and preferably worked within a hotel environment previously, A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
  
  In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just 30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.