Local Driving Test Manager

Do you go above and beyond to ensure you give the best service?
Are you someone who is a strong advocate for change?
Can you use effective leadership skills to lead a team to drive forward service improvements?
If so, we have the perfect opportunity for you to join our diverse and evolving team!, As Local Driving Test Manager, you will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. ,This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service, with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 12 members of staff across several test centre locations.
Alongside this you will ensure a consistent high standard of customer service is delivered across the sector including professional and courteous customer contact.
Your key responsibilities include, but are not limited to:
+ Setting clear performance expectations, monitoring delivery, and providing feedback to ensure achievement of desired outcomes.
+ Monitoring and managing performance of examiners to ensure correct assessment, controlling and conducting of tests, using appropriate metrics, monitoring tools, management information and processes.
+ Ensuring that the Performance Management System is implemented uniformly and effectively and fairly.
+ Guiding and influencing the behaviour of examiners to support organisational and individuals’ development goals.
+ Working collaboratively with other areas of the business to deliver desired outcomes.
For more information about the role and responsibilities please see the attached Candidate Pack., This role can be based in Steeton (Keighley) or Skipton, your presence at one of these locations will form part of the working arrangements agreed with you.
Occasional travel will be required to various test centre locations.
If you do not already hold the following, you must be willing to work towards this once in role:
+ Authorised by the Secretary of State to conduct the official Category B Driving Test (Examiner Warrant Card – Driving Examiner NVQ level 3), which must be completed within 12 months of being in post.
Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week.
Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
About us
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
+ make roads safer.
+ improve services for our customers.
+ make road transport greener and healthier.
+ harness the potential of technology and data.
+ grow and level up the economy.
To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website., We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Making Effective Decisions
+ Leadership
+ Managing a Quality Service, As part of the application process you will be asked to complete a Personal Statement (max 750 words), demonstrating your experience and suitability for the role. Further details around what this will entail are listed on the application form.
Please tailor your Personal Statement to provide detailed evidence of the following:
+ Experience of successfully leading and managing teams.
+ Experience of handling and resolving customer complaints in line with procedures and standards.
+ Experience of analysing and interpreting data/information to make sound decisions and improve individual and team performance.
The sift is due to take place from 20 January 2025.
Interviews/assessments are likely to be held week commencing 03 February 2025.
This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.
We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview.
If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

We are looking for an energetic, motivated, and proactive leader, who can support their team to progress and develop in their careers as well as your own.
You will have a proven track record of providing high quality service and you will enjoy going the extra mile to ensure you give the best service to your customers.
You will lead from the front and will inspire your team to provide a first-class service.
You will have strong interpersonal skills, being able to adapt your communication style to suit your audience ensuring that your message is clear and understood by others.
You will thrive in a fast-paced environment, be eager to take on new challenges and enjoy finding resolutions to issues.
You will be an advocate for change, promoting and driving a culture of continuous improvement within your team., You must have held full Category B UK or EU licence continuously for the last 3 years and must have no more than 3 penalty points.
Aged 23 or over (a requirement of the 3rd EU Driving Licence Directive - Directive 006/126).
For applicants with an EU licence please note that if you are successful in the recruitment process (including interview and drive) and offered a post there is a requirement to exchange your licence for a GB equivalent before attending the new entrant training course.

Alongside your salary of £34,233, Driver and Vehicle Standards Agency contributes £9,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
This includes:
+ An environment with flexible working options where we encourage a great work-life balance.
+ Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30.
+ 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
+ Latest IT and Tech devices.
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
+ Excellent learning and development tailored to your role including paid apprenticeships up to Masters level.
+ Wide range of discounts schemes on high street names.
+ Employee assistance program for health and wellbeing.
+ Cycle to work scheme and Gym membership offers.