Localisation Quality Manager

We are looking for an experienced Localization Quality Manager to join our dynamic team. In this role, you will be responsible for developing, implementing, and maintaining scalable quality frameworks, processes, and best practices; ensuring calibration with our tooling solutions, industry standards, and our organization goals. You will act as a pivotal bridge across time-zones fostering consistency across quality standards and guardrails. You will be instrumental in establishing language expansion quality strategy, defining and tracking KPIs and implementing feedback loops to optimize localization efforts and scale quality. You will ensure AI/ML solutions align with established localization standards and initiatives across multiple languages and regions. As part of the larger Global Vendor Operations team, you will serve as the main point of contact for language quality-related inquiries; effectively communicating issues, progress, and solutions to stakeholders across the organization.

• Proven extensive experience in localization, with demonstrable senior-level experience in localization operations and/or quality management
• Ability to work effectively across regions and cultures, fostering solid relationships
• Ability to build consensus and negotiate strategy diplomatically
• Technically savvy, curious, and experienced in CMS and MT/LLM applications
• Excellent organizational skills, with the ability to manage multiple projects, stakeholders and conflicting priorities
• Experience managing KPIs, QBRs, and performing other data-driven exercises and analysis
• Excellent oral and written communication skills
• Very comfortable presenting to executives, Native-level proficiency in at least one other language in addition to English
• Experience crafting linguistic style guides, branding exercises, TMs, glossaries and linguistic training programs
  
  The people here at Apple don't just build products - they create the kind of wonder that has revolutionized entire industries! The diversity of those people and their ideas encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Services supports the App Store, Apple Music, Apple TV+, Apple Podcasts, iCloud and other lines of business. The Services Localization Team brings local flavor to Apple's global services by providing best-in-class copywriting, localization and copy support. We cultivate strong relationships with Apple's editorial, engineering, business, and marketing teams around the world and focus on delivering the best user experience for our customers worldwide.