Locality Co-ordinator

Our Health and Wellbeing Team is seeking to appoint a Locality Coordinator, based with the Newton Abbot Locality at Sherborne House in the centre of Newton Abbot.
You will be a central co-ordination point for the local multi-disciplinary teams including both health and social care.
You will liaise with health and social care colleagues in the local and wider community, including voluntary sector representatives to try to aid the safe and independent living of complex clients in the community.
Please feel welcome to come and visit us at Sherborne House to support your application and understanding of the job role., + Liaise with health and social care colleagues in the local and wider community including voluntary sector representatives to try to aid the safe and independent living of complex clients in the community
+ To support health and social care team colleagues in the utilisation of a range of case finding tools. These tools will help identify people at risk of loss of independence, potential risk of unnecessary admission to hospital or longer-term care.
+ To be responsible for a high-quality customer service function in recording contact information, supporting the initial prioritisation of contacts, subsequent feedback and on-going liaison with referrers and relevant others.
+ To maintain IT based information systems and take a key responsibility for the production of key performance data.

Working for our organisation
This post is based with the Newton Abbot Locality at Sherborne House.
You will be joining a truly multi-disciplinary team which aims to prevent hospital admissions, facilitate safe and effective discharges home and support patients to maintain independence in their own homes.
Our Health and Wellbeing Team is an integrated professional team which includes Co-ordinators, Social Care, Occupational Therapy, Physiotherapy, Intermediate Care, Community Nursing, Pharmacy, Dietetics and Support Workers.
The team are proactive and have a forward-thinking core that promote a positive and a 'can do' attitude. The successful candidate will be dynamic and key in managing patients to remain in their own home.
Why work with us, · On a daily basis communicate with colleagues from the Health and Social Care team and ensure that relevant information is shared between professionals to aid management of complex clients in the community.
· Contact clients on the phone to gather or provide information; this may include people with varying degrees of communication difficulties for example dysphasia, sensory impairment or mental health issues. The co-ordinator must show empathy, remain calm and display negotiation skills when dealing with these situations and also ensure the ability to manage clients who may be low in mood, lacking in motivation, or angry/upset about their current circumstances.
· To form strong links and work closely with all members of the Multidisciplinary team as well as outside agencies on a regular basis. For example, communicate the need to regularly liaise and discuss patients with occupational therapists, physiotherapists, district nurses, GPs, staff in acute hospital settings, community mental health nurses, social care workers and private providers of care.
· On a daily basis communicate medical and social information to the above professionals via various sources including telephone, email or face to face correspondence. This information is always confidential, frequently sensitive and can be contentious so as a result, needs to be provided in a professional, appropriate and polite manner, in line with data protection and information governance policy.
· To contribute to multi-disciplinary team meetings in relation to current caseloads and implementation of actions required for example organising of home assessment visits, discharges, transport bookings and requesting packages of care., · Co-ordination of the daily multi-disciplinary meetings and other relevant meetings designed to aid management of complex clients living in the community.
· With assistance from professional colleagues, screen and triage referrals to health and social care, obtaining further info where required, so a decision can be made about the best pathway for new referrals.
· Awareness and involvement in primary care core group discussions designed to support those clients who are the most vulnerable people living in the community. This may include generating lists of clients to be discussed and gathering information updates from any relevant professionals.
· Follow up outstanding activities with non-attending team members and feedback on cases where appropriate.
· As a member of the multi-disciplinary team, continue developing and expanding on the good working relationships that exist between all services.
· To coordinate short term intermediate care placements (following the local procedure) including the completion of relevant paperwork and entering of this information onto relevant systems and spreadsheets.
· To participate in local service development activities and help implement change as and when required.
Customer Service (Social care)
· To provide a client centered approach to ensure all clients and carer's views and opinions are considered and all people that we as a team come in to contact with are given respect, dignity and understanding. Delivering a high quality, efficient and effective service at all times complying with equality and diversity policies and legislation.
· The recording of information in a consistent manner by completing an 'observation' record on Care First 6. This may involve face to face contact at the office or remote communication from other teams and agencies.
· Identify urgent referrals and situations that need action, alert and liaise with local ACS practice managers / community nurse team manager or therapy manager to help ensure the necessary action is taken.
· Providing patients, staff and other professionals with effective signposting to other agencies or sources of help as appropriate.
· To provide feedback to referrers about the outcomes of referrals and assessments in accordance with the agreed quality standards.
· To ensure confidentiality process is followed at all times.
Information Technology and Administrative Duties
· The post holder must have excellent keyboard skills.
· Use of multiple IT systems on a daily bases to obtain & record information, including SystmOne, Carefirst 6, Clinical Portal, Cyberlab, Nerve Centre, Unit4, DATIX & IHCS.
· To have good understanding and knowledge of how to use Microsoft programs, ie Microsoft Excel and Microsoft Word.
· To have the ability to send and receive emails.
· To ensure the information governance requirements for recording community health and social care activity are adhered to in collaboration with other team members.
· Accurate inputting onto relevant IT systems to ensure any statistical data is up to date and accurate.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.

· To be able to work in a demanding, pressured and stressful environment with constant interruptions by telephone, colleagues and professional office visitors, all relating to current cases or new enquiries.
· To be able to multi-task, show good time management skills be being able to re-prioritise your workload at short notice.
. To be able to communicate well and effectively with the multi-disciplinary team to identify risks and urgent work that requires action.
· Demonstrate the ability to complete duties independently, whilst maintaining a high quality standard of work.