Localization Vendor Program Manager - Media Digital Supply Chain, Prime Video

We are looking for a Localization Vendor Program Manager to manage our external supply chain localisation service provides. This role will involve support the future-proofing of our digita l supply chain by taking a holistic approach to specifications and publishing requirements for Prime Video. This individual will collaborate with Prime Video builders, studios, delivery partners, and the industry to shape the future of our digital supply chain architecture. As a Localization Program Manager for the Media Digital Supply Chain, you will be responsible for owning programs that drive innovation and efficiency to enhance the global customer experience. You will work across cross-functional teams to define and distribute new workflows and partner with product and technology teams to establish business requirements., Be the subject matter expert in the localization digital supply chain, specifically in dubbing.
- Define program value propositions, advantages, and limitations.
- Be the liaison between various third-party localization service providers and technical, business, and development teams within Prime Video to drive both proactive and reactive customer experience solutions.
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multitask based on severity level and strong business judgement.
- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams.
- Continuously look for ways of improving the customer experience.
- Be a creative problem solver who always thinks critically about next steps.

About the team
Our mission is to offer Prime Video customers the largest, highest-quality, and most enriched catalog of video content available anywhere in the world. We aim to create a seamless self-service delivery experience that meets the needs of all studio partners, regardless of size, budget, location, language, or technical capability. By doing so, we eliminate distribution limitations and level the playing field across studios, ensuring that every title is accessible to every customer worldwide, allowing the best content to prevail.

Professional experience in Localization Supply Chain, Vendor Management, Program Management or Product Management.
- Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
- Experience managing internal & external stakeholders to consensus while balancing product/technology needs with longer term relationship objectives.
- Experience managing, analyzing, presenting, and communicating relevant results to senior management.
- Experience delivering programs of medium to high complexity, coordinating the development cycle.
- Effective verbal and written communication skills., Experience working with dubbing studios or large localisation service providers.
- Working knowledge of the Media & Entertainment digital supply chain, including localization, QA, fulfillment, industry digital delivery standards, specifications, and delivery formats.
- Technically proficient with the capacity to acquire and adopt new technology and industry specs quickly.
- Ability to think creatively, deal with ambiguity, and manage changing and competing priorities.
- Experience of working directly with engineering teams.
- Deep understanding and familiarity of componentized based packages such as MDDF (MovieLabs Digital Distribution Framework), including identification of content using EIDR (Entertainment ID Registry), delivery of content metadata using MEC (Media Entertainment Core Metadata) and MMC (Media Manifest Core), and delivery of availability metadata using EMA Avails.
- Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services.
- Advanced ability to draw insights from data and clearly communicate them (verbal/written) to stakeholders and executives as required.
- Advanced skills and experience with Excel and Access, including standard formulas and data visualization.
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data.

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.