LOG Coordinator | The Royal Marsden NHS Foundation Trust

This is an exciting opportunity to join our growing and successful Private Care Division within Europe's largest cancer centre and to provide the highest standards of support to our patients. This position provides a vital role in a highly committed, professional team supporting access to treatment for our Embassy-sponsored patients and guaranteeing funding from their sponsors. The successful candidate will be a versatile, lateral thinker with an eye for detail and excellent customer service skills. They will be an articulate, confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be energetic and resilient, able to demonstrate initiative as well as prioritise a busy workload, and go above and beyond to ensure that our patients and their families are well supported and that the risk of debt to The Royal Marsden is minimised. The post holder will be required to work as part of the Private Care Operations Letter of Guarantee Team, delivering the highest level of customer service to both patients and consultants. The LOG Coordinator will responsible for coordinating Letters of Guarantee for pre-authorisation for private patients attending the Royal Marsden at Chelsea, Sutton or Cavendish Square sites.,

• Ensure relevant teams and departments are liaised with and that appropriate time and location is given when booking admission on the EPR/HIS system.
• To be the first point of contact for patient enquiries and patient bookings for services provided at Chelsea and Sutton.
• To be responsible for delivering an efficient and faultless customer experience in handling both inbound and outbound customer enquiries.
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.