Logistics Coordinator

As a Logistics Coordinator you will be required to ensure the effective and efficient day-to-day operation within the patient transport service by coordinating the distribution of patient journeys with care and respect.

What's involved:

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.


• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.


• Deal with all routine routes in a timely manner so that an appropriate response is provided.


• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.


• Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.


• To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.


• Responsible to report all vehicles are repaired and roadworthy for hire.


• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.


• Organise and allocate resources to optimise service delivery.


• Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians.


• Assist in the planning of the shift rosters, ensuring relevant cover throughout the year.


• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Depot Managers/Operations Manager.
  
  Full driving license required.


• Ability to work effectively as part of a team.


• O Level/GCSE in Maths and English.


• Good communicator and problem solving skills with strong time management ability.


• I.T. Literate (i.e. Microsoft Office Suite).


• Assertive, results oriented individual capable of leading a team unsupervised.


• Flexible approach to working hours.


• A caring attitude towards patients and an outgoing, friendly manner, able to show empathy and respect.


• Able to deal with multiple tasks and prioritise.


• Able to work on own initiative and proactively.


• Ability to remain calm and professional at all times., Knowledge of Patient Transport Services.


• Experience of working in a confidential environment.


• Geographical knowledge of the local area to be worked within.


• Logistical experience in the hire industry or formal logistics qualifications (NVQ/Other).


• Health and Safety.


• Managed large teams remotely.


• Fleet management experience.


• Understanding of BVRLA guidelines.
  
  G4S Patient Transport Services is one of the UK's largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.


At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.


• Company pension scheme with employer contributions


• G4S Life Assurance Scheme


• Charity work- Match-it and Payroll Giving


• Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical )


• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers


• Refer a Friend Scheme


• Progression, training and development opportunities.


• Subsidised healthcare plan