Logistics and Customer Services Administrator

As a Logistics and Customer Services Administrator you will be responsible for order processing and managing our in-house system whilst liaising with both internal and external stakeholders to answer queries in a timely and effective way.,

• Customer order processing and management, answering questions, investigating queries, relaying stock issues, order amendments etc.
• Use customer portals as required.
• Processing and updating our in-house system with daily information from our 3rd party warehouses such as intakes, despatches etc and resolving any discrepancies between actual and paperwork.
• Managing credit notes and returns from customers.
• Checking proof of deliveries and uploading pods to our in-house system.
• To provide back-up support for stock control and the customer services team.
• General administrative support to the team and the Logistics and Customer Service Manager.
• Check invoices for third party warehouses/transport and resolve any queries.
• Be the first point of contact in the team for relevant accounts of the Customer Managers at Veetee.
• Providing sales data on a daily and monthly basis.
• Communicate with production departments to highlight shortages and request production dates.
• Support inter-departments by compiling reports in response to requests across a range of supply related issues such as: Stock availability, service levels and stock availability.
• Work with warehouse and accounts teams to resolve any issues on goods receipt.
• Monitoring daily dispatch schedules, making updates as required.
• Booking external transport using hauliers' portals, raising transport po's, producing labels and supporting paperwork.
• Ensuring sample orders and process and packed.
• Responsible for all online sales, using Shopify and DPD to download order data, create postage labels and ensuring accurate physical picking, packing, and posting within the agreed SLA.
• Ensure Shopify is kept up to date, monitoring stock levels and updating the system accordingly.
• Updating our in-house ERP system to mirror Shopify which includes accurate order entry, stock allocation, picking and delivery notes.
• Monthly physical stock takes and expiry date check of the Web sales stock holding and reconciling any anomalies.
• Keeping an accurate record of disposal units raising monthly disposal request for management approval.
• Organising collections from customers checking and processing all relevant documentation associated with the return.
• Acting as a point of contact for customer via email and over the phone providing help with order enquiries.
• Carry out cash sales for employees.
• Any other reasonable duties, responsibility or requests that may be issued by management from time to time.
  
  Previous experience within a similar role within the manufacturing industry,
• GCSEs in English, Maths & Science at Grade A - C (4 - 9), or equivalent.
• Good understanding of supply chain processes.
• Highly analytical, numerate and a good problem solver.
• Able to work in a fast-paced environment with the ability to complete tasks in a timely and accurate manner.
• Strong organisational skills.
• Ability to work independently and as part of a team.
• Great interpersonal and communication skills.
• ERP / MRP experience is advantageous.
• Positive, pro-active attitude.
• Ability to keep calm under pressure.
  
  Shift Pattern
• Monday to Friday: 9am to 5.30pm (1 hour lunch) - Office Based