Lounge Supervisor

Lounge Supervisor at American Express Centurion lounge Terminal 3 Departures, We maintain the highest of standards and, with your help, we'll be ensuring that all our services are delivered with care, flair and of course, a winning smile!,

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product.


• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.


• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.


• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.


• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.


• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX. Liaise with SDX for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX so that corrective action can be taken in a timely manner.


• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that as-signed staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.


• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.


• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.
  
  A recognised food hygiene qualification.


• Knowledge of volume catering


• Clear understanding of Health and Safety legislation


• Clear understanding of Food Hygiene legislation


• Ability to supervise and develop junior members of the catering team


• A strong background in staff management and a thorough understanding of conducting investigations and performance management.
  
  Every ingredient, every moment, and every venue is another opportunity to make memories for guests around the world. Work alongside a team of creators that delivers the best of the local culinary culture. At Sodexo Live! you get to serve-up unforgettable experiences every single day.


Be part of something greater.

Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity to join us at American Express Centurion lounge Heathrow Terminal 3 Departures.

With customer service at the heart of what you do, you'll be the first friendly face our visitors will see, and you'll set the tone for each guest's experience.

You'll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You'll play your part in getting the world moving again and brining families together!, Sodexo Live!
We're Experience Makers.
And go-getters, fanatic foodies, and community pillars.

At Sodexo Live! build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.

After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we're so much more.

Be part of something greater

Why choose Sodexo Live! -

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment… you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.