Lounge Supervisor

The Lounge Supervisor at Heathrow Airport will focus on the Front of House operation whilst the Lounge is open and liaise with the kitchen to ensure all the required standards are met at all times. They will also support all management areas of the operations too when required. Also, the Lounge Supervisor will be expected to be part of the FB service delivery and attend to passengers as part of the attendant team.

• Managing the rostering for all catering staff (including kitchen staff)
• Managing time sheets/payroll management
• Ordering of food and drinks and sundries through Do & Co ordering system.
• Liaising with the Lounge Manager and Supervisors
• Liaising with laundry regarding Lounge linen
• Ordering cleaning supplies
• Performance management and training of all staff
• Investigating customer complaints
• Completing daily audits and maintaining stock control
• Ensuring food temperature is adhered to as per H &S regulations
  
  Minimum 3 years experience as a Supervisor in hospitality industry
• Excellent communication skills
• The ability to demonstrate great team work
• Lead by example - in attitude, work ethic and appearance
• Flexibility in regards to your work availability is essential, as the Lounge operates 7 days a week, including evenings, weekends and public holidays.
• Right to work in the UK
  
  Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.
  
  We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:
• £14.00 per hour
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we're not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market