Low Carbon Support Team Lead

An exciting opportunity has arisen to join us as a Low Carbon Support Team Leader in Coventry, assisting customers in using low carbon tech products we're installing in their homes. We are looking for a forward thinking customer service team leader who can take ownership of supporting customer transition to low carbon technology and leave them feeling delighted in how we manage their installation journey. You'll be in our office, leading a team of Customer Service Support Specialists to deliver awesome service to our Solar customers.,

• Look after a team of Customer Service Support Specialists, leading by example and being committed to their growth both long term and in their operational day to day


• Be a leader in our installation support service, responsible for spearheading how we deliver awesome service


• Effectively coach your team and provide honest feedback to drive continuous improvement in your people


• Work closely with a regional field team where you'll act with a standalone business owner mentality towards delivering brilliance with your colleagues


• You'll be solution-focussed, solving challenges to making an install a reality and helping us identify ways to ensure our customer relationships are world-class


• Share your knowledge with our customer support teams to enable them to have well-informed conversations with our customers


• Be the ambassador, for a "we'll do whatever it takes" attitude towards delivering an amazing service. Every. Single. Time!
  
  To be able to effectively lead and inspire a team - this is key!


• A relentless focus on doing what is best, and what is right for our customers


• A no holds barred approach to delivering successful outcomes


• An amazing communicator, liaising with many stakeholders and influencing them to be an active participant in find great outcomes


• Coach and provide honest feedback to drive continuous improvement in your team


• Strong attention to detail and accuracy


• To be a team player and relationship builder, with the ability to build great working relationships with people across cultures and perspectives


• To be positive and proactive, and energised by working in a fast-paced environment characterised by constant change


• A high level of adaptability and agility to manage multiple projects at one time (we are growing quickly!)


• You will be analytical, seeking out data and using this to inform your decisions