Low Level Support Service Workers

We are a dynamic and ever-changing organisation with new services and teams regularly coming on board. As such we are seeking to recruit a dedicated Support Worker to join our Low Level Support Service team working at Citizens Advice Mid Mercia with the primary aim of providing short-term, targeted support (not personal care) to individuals, focusing on maintaining their independence in their own homes.,

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month's full contractual pay for maternity, upon meeting qualifying criteria
• Potential additional permanent contracted hours, where the organisational need exists
• Being part of a great team / CAMM family
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers. The essentials: Salary - £26,203 Hybrid Working - from home and within the specific location / community. Role may involve working/traveling across Derbyshire and occasionally beyond.


• Have excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can monitor and maintain own standards ensuring work is accurate
• Have worked in a public-facing role
• Are experienced in working with a diverse range of people and providing a welcoming environment for clients
• Are in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary
Full training and support will be given to the successful candidate to enable them to carry out their role, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.