LTS Primary Engineer

In this role, you will provide quality technical diagnostic guidance on vehicle concerns via Global Concerns Management (GCM), telephone and Sightcalls to the JLR UK retailer network. Timely, efficient and accurate resolution of queries embedded with a customer service mind-set ensuring clinents have a premium Modern Luxury experience.,

• Provide retailers and authorised independent retailers with prompt technical assistance and complete accurate resolutions to vehicle concerns via messaging/reporting systems, telephone, WeBex and video calls (Sight Call). This may included approve and/or reject on prior part approvals (FRED)
• Reporting emerging concerns within the network
• Contribute to right first time fixes, increasing client satisfaction and reduce repeat repairs and visits
• Write and circulate data to other helpdesk engineers, field engineers, principal engineers and operation manager
• Assist the operational team in delivering individual and overall team targets
  
  Qualified to a minimum Level 3 in Automotive repair (Mechanical or Electrical)
• Experience of carrying out vehicle repairs within a franchised retailer, preferably at a Master Technician level or equivalent
• Thorough knowledge of all aspects of modern vehicle systems and repair processes with excellent communication skills - verbal and written.
• The ability to work logically and constructively to see concerns through to a conclusion within a team environment whilst using your strong diagnostic and analytical skills
• Logical thought processes; also acquisitive and capable of non-leading questioning to confidently resolve technical concerns with the ability to describe and understand complex technical issues clearly
Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.