Mail Services Assistant

Spanning the historic streets of the "city of dreaming spires," the University of Oxford has been ranked the world's leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you'll contribute to ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations. Apply now to become part of our extraordinary legacy. The Mail Services Department is a critical infrastructure component with roots dating back to the university's early communication systems. Established formally in the mid-20th century, the department has evolved from traditional postal handling to a sophisticated communication and logistics network that supports one of the world's most prestigious academic institutions, connecting Colleges, academic departments, multiple research centres, administrative offices, and international research partnerships. This role is essential in ensuring efficient and accurate mail handling across the University., As the Mail Services Assistant, you'll balance hands-on and office-based responsibilities. You'll oversee bookings, manage customer queries, and ensure smooth processes, from handling franking machine credit to auditing customer records. Whether coordinating with suppliers or troubleshooting shipment issues, you'll ensure the service runs seamlessly. This is a full-time, on-site role with hours between 8:00 am and 4:30 pm

We are looking for someone who demonstrates the following skills and qualities:

• Communication and Customer Service: Confidence in engaging with customers, providing professional advice, and resolving queries effectively.
• Organisational Skills and Attention to Detail: Ability to manage multiple tasks, maintain accurate records, and ensure processes run smoothly.
• IT Proficiency: Competence in using the Microsoft Office suite (Word, Outlook) and mobile device operating systems.
• Problem-Solving Skills: A proactive approach to identifying and resolving issues efficiently.
• Administrative Experience: A proven track record of delivering effective administrative support in a professional setting.
• Flexibility and Positivity: A positive attitude and able to adapt to varying work hours, which will range between 8:00 am-4:00 pm and 8:30 am-4:30 pm.
  
  38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.