Maintenance Operations Manager

Maintenance Operations Manager to work for a leading Build to Rent (BTR) operator in London. This is a great opportunity to work for an award-winning property developer in the UK., To work closely with the Maintenance Manager in providing a best-in-class building and Maintenance management service for the Residential developments. Exercising day-to-day control of budgets and departmental work processes and strategy to ensure the department operations are executed as instructed by the company.,

• Working closely with the Maintenance Manager, ensure full co-ordination of works and activities required in the department


• Responsible for the end to end management of the defects process for both during the defects liability period and any latent defects that emerge.


• Responsible for identifying, developing and implementing required processes to support the Maintenance workforce in efficient ways of working in line with business priorities


• Ensure regular communications and meetings are held with other departments as required, including planning and co-ordination meetings ahead of seasonal demand periods to ensure strategies are aligned.


• Ensuring the highest possible levels of customer service are consistently delivered


• Manage maintenance works in the landlord areas in order to ensure the entire building's maintenance needs are fulfilled.


• When required, to lead and cover the Maintenance department from time to time


• Support the Maintenance Manager in ensuring all works are completed within the departmental budgets and labour costs controlled


• Responsible for managing and continuously improving processes in relation to key areas of works as required by the department
  
  Proven experience in relevant Building Services roles along with technical experience


• IT literate with excellent knowledge of MS Office and associated software packages


• Resilient and able to work in a high pressured environment and able to embrace and adapt to change as the business demands


• Proven track record of implementation and execution of standard operating procedures


• Highly strategic with a proven track record within the Maintenance field


• Excellent verbal, written and organisational skills.


• Excellent customer service capabilities and well presented, emotionally intelligent.