Manager, Billing Operations

Billing Manager responsibilities include working with clients to reconcile complex billing issues, supporting sales community in query resolution, and supporting our offshore billing team.

Ultimately, you will work directly with clients to ensure all bills are accurate, along with other departments across the business as required.,

• Oversee the preparation of statements and bills


• Maintain and/or ensure maintenance of client records related to invoicing and bill payment


• Review work of billing staff to ensure accuracy, resolving inconsistencies as needed


• Create and provide a prioritised list of clients to be invoiced to team members


• Draft and distribute regular reports of invoicing and billing metrics


• Advise staff on proper, legal parameters for collections practices


• Provide customer support to customers with disputes or inquiries concerning invoices or billing process
  
  Proven work experience in broader accounts receivable activities or similar role


• Excellent verbal and written communication skills


• Experience with SAP, High Radius, and an advanced knowledge of MS Excel.


• Basic understanding of collection practices and laws


• Excellent interpersonal and supervisory skills


• Ability to act with discretion, tact, and professionalism in all situations
  
  NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.