Manager, Communications - 12 month fixed term contract

The Communications team is focused on driving programs and activities that evolve, promote and protect Mastercard's reputation among key internal and external audiences. The broader team has been designed to closely mirror the business, align to corporate and business-level objectives and support the company's efforts in delivering world-class payments experiences.

The Manager of Communications within Commercial & New Payment Flows will be focused on developing and delivering strategic communications programs and campaigns to advance Mastercard's reputation as a trusted, purpose-driven business. The role will focus on delivering strategic external and internal communications program for core, highly visible focus areas of Mastercard's business including Commercial and B2B, Small Business and our Transfer Solutions - our global money movement, cross-border and bill pay businesses.

Responsibilities will encompass a full spectrum of integrated, cross-business communications activities including media relations, executive communications, content creation, events management, and social media activation. The role will also support communications activities to enhance Mastercard's innovation storytelling globally and in partnership with the regions.

The candidate will be a strategic leader with a record of strong executive presence and organizational leadership to drive communications strategy and highly visible programming in partnership with senior leaders and business partners. A knowledge and interest in core technology and B2B services is strongly encouraged.

Responsibilities:

Work in collaboration with the Senior Vice President, Communications and the broader Global Communications team to develop progressive, integrated communications and marketing strategies to advance the company's mission, and evolve, promote and protect Mastercard's brand and reputation.

• Build and enhance Mastercard's commercial products business reputation and impact through clear and impactful communications, events and social media engagement.



• Develop storytelling initiatives and messaging to showcase the business strategy, product innovations and partnerships.



• Be a strategic advisor and partner to the business teams, and coordinate resources across multiple project initiatives and teams.



• Drive executive visibility for Commercial & New Payment Flows leadership, supporting Global Head of Commercial and SME with content development, briefings, prep and media training.



• Keep a pulse on industry and competitor news; compile, synthesize and report on news and insights for senior leadership.



• Lead the external communications strategy for all major announcements supporting the Commercial and Small Business (SME) offerings most specifically. Drive simple storytelling to tell a comprehensive story to capture positive share of voice in the market.



• Proactively build, manage, and strengthen relationships with key financial services, payments and tech top-tier and trade media, influencers, and industry analysts to support product/service launches and raise executive profiles.



• Partner across regions to provide global messaging and positioning guidance, and administer key governance process for emerging tech and payments products.



• Provide messaging and logistical support for internal communications events, such as town halls, fireside chats, and panel discussions.



• Use measurement tools to assess the impact of communications programs to refine activities.



• Work alongside the digital communications team to drive a paid, earned, and owned approach for external announcements., All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:


• Abide by Mastercard's security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
  
  You are a motivated, critical thinker, with an affinity for technology, innovative ways to pay, and curious on what's next in payments. In addition, you are comfortable with technical products and solutions and demonstrate interest to drive communications strategies closely aligned to Mastercard's core payments business as well as beyond the card. You are a clear, strategic writer, capable of distilling complex arguments and propositions into accessible and compelling narratives. And you are a passionate leader with deep attention to detail, motivated by metrics-led success, and a true partnership with the business.



• Strong writer, with the ability to bring complex topics to life, clearly



• Excels in a fast-paced, dynamic, and global work environment



• Seasoned comms leader with strong executive presence and negotiation skills



• Strong relationship management skills and ability to work collaboratively and deliver results with global, multi-cultural and remote project teams



• Experience leading teams to drive end-to-end events management, sponsorships, and industry conferences



• Skilled and proactive leader leading by example to drive positive change



• Solid understanding of balancing and prioritizing needs of multiple stakeholders



• Entrepreneurial, creative thinker, pursuing new ideas and bringing best practices



• Demonstrated track record of media relationships and placements



• Strict attention to detail and enthusiasm for collaboration
  
  We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results., Mastercard is the global technology company behind the world's fastest payments processing network. The company is a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. Mastercard ensures every employee has the opportunity to be a part of something bigger and to change lives. The company believes in connecting everyone to endless, priceless possibilities.