Manager, Digital Trading Operations

As part of the Trading team in Digital, the Digital Trade & Ops Manager is responsible for supporting the Trading Team with all trading related activities.

The role works closely and collaboratively with teams across the business - in particular with Digital Buying & Merchandising, Central & Regional Merchandising, Digital Third Parties, Marketing, Content Operations.

Responsibilities

• Responsible for the global trading operations


• Monitor and report on key operational trade metrics to analyse performance and present back in weekly and monthly review meetings


• Work closely with Supply Chain & Customer Service to understand E-commerce customers KPIs including NPS, On-time delivery


• Global e-commerce stock management - working with central and regional product and operations teams to ensure sufficient stock to support e-commerce trade


• Proactively work with Supply Chain & Regional teams to understand & manage product deliveries


• Work closely with Supply Chain & Retail Ops across regions to drive omnichannel sales, and to look for opportunities to improve services (e.g. Collect in store, In-store device sales, Pullback)


• Develop strong relationships with stakeholders across Buying & Merchandising, Supply Chain, Content, Marketing


• Coordinating across cross-functional teams to ensure smooth operating processes, product availability and timely order fulfilment


• Collaborate within Trading, and with Marketing, Buying & Merchandising, Supply Chain to ensure that events, trading moments are accounted for in demand planning and reflected in warehouse capacity planning


• Responsible for managing global e-commerce operations processes to ensure smooth operations


• Monitor and report on e-commerce returns and collaborate with cross functional teams across Supply Chain, Digital Product, Merchandising, and Content, to look for ways to reduce and optimise


• Work with Payments & Fraud team to develop understanding of declined orders, fraudulent activity, as well as developing strategies for regional online payment types


• Support Buying & merchandising to asses in-season product performance by region/hub, incl stock covers, ST etc


• Collaborate with Digital Product team to enhance e-commerce omnichannel & operational capabilities and overall customer experience


• Monitor industry & competitor trends in relation to e-commerce, omnichannel, digital capabilities, retail operations best practices, and look for opportunities to implement


• Working with Data and Analytics team to better understand our customer, operational metrics, hypothesis testing and to enhance and develop reporting
  
  Experience within digital trading


• Proficient in data analysis and forecasting


• Solid experience in Microsoft Excel and other data analysis tools (Tableau, Looker, Power BI)


• Experience working with trading, operations and Supply Chain


• Experience in luxury fashion environment


• Accuracy, great attention to detail


• Analytical, excellent numerical skills


• Strong excel skills


• Good Communication skills and teamwork