Manager - Fraud Recovery

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day to management of fraud across the business, ensuring that our fraud detection and recovery systems are fully optimised to minimise fraud loss against the HSBC UK.

Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design & Delivery team.,

• Develop routines to and undertake in-depth analysis of fraud patterns then develop and implement enhanced strategies within our fraud detection and recovery systems across First Party fraud and Money Mules.


• Manage the ongoing monitoring of the fraud recovery systems and processes to ensure that they are performing optimally and in line with appetite.


• Manage failures in recovery and alternative remediation means (e.g. certain chargeback representments may require need for first party fraud intervention).


• Interpret and manipulate large data sets to extract trends and identify issues and risk.


• Work with the Senior Analysts to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving lower recoveries, escalating to the process/control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented.


• Develop and implement routines to work closely with the operational teams to ensure that any fraud cases generated have an appropriate treatment strategy dependent upon the risk identified.


• Provide regular feedback to the Fraud Operations teams where cases have been worked incorrectly leading to a lesser recovery.
  
  The role holder will ideally evidence proven expertise of working within an existing Fraud Analytics/Fraud Strategy team.


• Detailed knowledge of payment and card processes is essential, particularly recovery of funds (scheme chargebacks / indemnities).


• Experience of working with workflow systems such as PEGA, is essential.


• Excellent communication skills and an ability to work with a variety of stakeholders is essential.


• Relevant work experience in Data Science, Statistics, Mathematics or any other quantitative discipline would be an advantage.


• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics team is preferred.


• Experience of problem solving with an analytical mindset is essential.


• Experience of working across multiple fraud typologies would be an advantage.
  
  Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
  
  As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.