Go to job search

Manager, IT Services Management

Fiserv, Inc.

Manager, IT Services Management

Salary Not Specified

Fiserv, Inc., Fryerns, Basildon

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 22 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3cf160c1e2e44a5082fef78868d3d3ce

Full Job Description

  • Incident and Problem Management - communication channel across all technical and business teams, as well as direct client facing support as required. Including being part of the on call out of hours management support rota.

  • Client Communications - improve and support client communication for production support across monthly client steering meetings, client escalations, RCA reviews and change / release communications.

  • Change and Release Management - review and provide input to production change and release approvals across all technology teams (application, infrastructure and network).

  • Evaluation of Service impact to prioritise issues for resolution.

  • Provide an interface across all GBS Domains for Production facing issues.

  • Act as a single channel for tracking Production issues to closure.

  • Defining root cause of issues and track actions to remediate.

  • Attending Client meetings to evidence incident resolution.

    Knowledge of Merchant Acquiring card payment transaction processing covering authorisations, clearing and settlement, dispute management and information services to merchants.

  • Awareness of IT solutions to deliver Merchant platform service to our clients.

  • be able to support 24/7 on call for Major Incidents.

  • Knowledge of ServiceNow for Problem and Change.

  • Knowledge of JIRA - for Development tracking.

  • Familiarity of ITIL framework.

    We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv., Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies " 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.