Manager - Transfer Agency - Investor Services - Fund & Corporate Services

The Manager will be responsible for the accurate maintenance of Shareholder Registers for open ended funds administered by JTC. They will be involved in responding to all client queries and requests and ensuring quality control, adherence to policies, procedures and SLAs and outperformance of operational deadlines and client service delivery.,

• Ensure responses to all investor/client queries and requests received via telephone, post, or email effectively and accurately while delivering exceptional client service in accordance with SLA.


• Timely and accurate capturing, execution and settlement of all investor subscription, redemption, stock transfer, conversion and switch transactions and any other fund activities as it arises.


• Perform full reconciliation processes and manage Client Money within regulatory guidelines.


• On-board new funds and other fund activity events as the need arises - fund/share class launches and closures, mergers, conversion activity etc.


• People management of a team - lead and participate in the support, training and development of all personnel across the team and generate a culture of teamwork.


• Support on key operational projects - such as migration work between jurisdictions.


• Support the team strategy and growth of the team and business by identifying areas for process and client experience improvement.


• Ability to prioritise workload and delegate work within agreed service delivery timeframes, especially in relation to dealing.


• Adherence to all relevant regulatory requirements and ownership of associated reporting.


• Understand the TA system and enhance the relevant processes and controls to perform daily operational processes.


• Ensure that the database (register) and underlying KYC and core static data is accurate and up to date in line with departmental procedures. This includes assisting in projects to obtain missing KYC and CDD data where instructed to.


• Provide information for the internal and external reporting in accordance with relevant Service Level Agreements, direct requests from clients or other parties.


• Be responsible for the thorough checking and authorisation of all transactions prior to and after dealing day processing and execution of any reconciliation functions, payment and redemption proceeds payments.


• Instruct the share dealing related cash movements to the relevant custodians.


• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.


• Actively participate in team initiatives such as procedure documentation and system testing.


• Lead and participate in the enhancement of operational procedures.


• Produce MI, KPI and regulatory reporting as required.


• Understand the system and drive efficiencies and risk-reduction initiatives within the system and processes.


• Ensure that all JTC policies and procedures are adhered to and guarantee efficient and prompt query resolution.


• Escalate all breaches and complaints immediately upon discovery.


• Adhere to all JTC Risk & Associate Compliance procedures in relation to regulatory requirements and AML legislation.


• Adhere to JTC core values and expected behaviours.


• Any other duties as deemed necessary by Management.
  
  Experience working with Jersey, Guernsey and UK domiciled funds (Desirable).


• IOC qualified (Desirable).


• Knowledge of collective investment scheme administration and the regulatory environment is highly desirable.


• Knowledge and understanding of FCA / HMRC regulatory Environment.


• Min. 2 years People management and leadership skills.


• Excellent communication and client service skills, strong client focus gained in a similar environment.


• Excellent planning and organisation skills.


• Flexible approach to work


• High level of accuracy and excellent attention to detail..


• Ability to review and resolve complex issues and make strategic decisions.


• Customer Service experience.


• Excellent planning and organisation skills with a flexible approach to work.


• Ability to work on own initiative.


• Effective verbal reasoning and numeric skills.


• Good keyboard skills to include MS Excel and ability to learn systems used within the business.


• To be able to delegate and prioritise workload.


• Be able to mentor assistant managers.