Managing Agent - Contracts Officer

Are you ready to make a significant impact on our community and elevate the resident experience? As our Partnership Contracts Officer, you'll be at the forefront of managing and overseeing all third-party agreements and contracts within our homeownership schemes. Your expertise will drive operational excellence through robust contractual support, ensuring our residents enjoy the best living conditions possible. We embrace the future of work with our hybrid working model, offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately 2-3 days per week in the office with the remainder being from the comfort of your own home. However bear in mind during your probation and training, we may request more office presence to ensure you feel fully supported and equipped for success. Your well-being and confidence in your role are paramount to us, and we're committed to providing the flexibility you need to excel. Of course if you'd prefer to be in the office more, then that is completely fine with us too! Your responsibilities... Contract Support

• Be the Contract Champion : Oversee all third-party agreements and contracts for our Homeownerships properties.
• Ensure Compliance : Keep us aligned with legal and PA Housing standards.
• Problem Solver : Spot potential issues early and help develop effective solutions.
• Lease and Service Agreement Guru : Assist staff and departments with your in-depth knowledge of leases and service agreements.
Operational Support
• Operational Excellence : Manage contracts for grounds maintenance, playgrounds, cleaning services, tree management, pest control, and refuse collection.
• Customer Service Leader : Enhance the property management and leasehold service experience for homeowners.
• Management Agent Maestro : Utilise the best procedures and tools to oversee managing agents effectively.
Customer Involvement
• Champion Resident Voices : Encourage residents to participate in decision-making processes.
• Community Builder : Roll up your sleeves to lead and energise neighbourhood and community eventsbecause we're all in this together!
  
  Expertise in Leases and Service Agreements : Your knowledge will be crucial in navigating and managing these documents.
• Contract Execution Experience : Proven track record in handling various contracts within homeownership schemes.
• Property Management Know-How : Familiarity with property management and leasehold services.
• Third-Party Agreement Management : Skilled in overseeing third-party agreements and ensuring compliance with standards.
• Legal and Housing Standard Savvy : Experience in maintaining compliance with legal and housing standards.
• Stakeholder Engagement Skills : Adept at resolving disputes and fostering positive relationships with Homeowners & Resident Associations.
• Performance Management Proficiency : Capable of understanding and monitoring key performance indicators (KPIs) to drive success.