Market Area Renewal Coordinator - Kent

We are seeking a Market Area Renewal Coordinator to join our London Market Area and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Divisional Renewal Manager. The main purpose of this role is to drive customer retention through proactive outreach and collaboration with the sales team, while maintaining high standards of customer service. This position is offered on a full-time basis Monday - Friday. What does a Market Area Renewal Coordinator do? As a Market Area Renewal Coordinator, you will be representing both Marshall and one of our 22 vehicle brands. You will work closely with the Divisional Renewal Manger, Sales Management and sites to achieve maximum finance customer retention (Minimum national average) in your designated sites.

• Responsible for daily outbound calling of existing customers through internal system generated leads and using own initiatives
• Regular movements between the 4 centres within the London Market Area
• Email the dealerships to confirm the appointment and confirm details of sales executive handling the appointment
• Liaise between DRM/GSM/TM's and sites on a daily basis with appointment stats
• Participate in daily renewal team calls to go over stats and renewal appointment data
• Daily reporting of activity and appointments made adhering to targets set
• Ensuring all calls are made compliantly and to brand standards
  
  No! That's the best part! If you are an individual with strong experience in a customer facing position and a real focus and drive for hitting targets and strong telephone manner, we would welcome your application. We believe in recruiting for the attitude and training for the skills. The key attributes that we would look for are:
• Influencing skills, with the ability and confidence to convert enquires into appointments
• IT literacy and understanding of Microsoft applications
• Brilliant customer service experience, to build and maintain long term relationships
• Fantastic listening skills to understand customer requirements and needs
• A willingness to learn and develop your product knowledge
• Professionalism, with a commitment to adhere to process and procedure
• Individuals who demonstrate the Marshall Values of People, Customers, Integrity and Innovation
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Marshall Motor Group is one of the UK's largest car dealer groups representing 24 of the world's most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.

Hours: Full time, Monday - Friday Salary- £28,000 plus OTE £48,000 Uncapped and Company Car Benefits: 25 days annual leave plus bank holidays, Ben - Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers, life assurance and pension scheme