Marketing & Communications Officer

We are looking for a creative and enthusiastic Marketing and Communications Officer to help showcase the fantastic work happening at Outward. The ideal candidate will have prior experience in marketing or communications, with a passion for the field and a keen eye for detail. While marketing experience is preferred, we also welcome applications from those with relevant skills and a drive to develop further.,

• Collaborate with staff and People We Support (PWS) to create engaging social
media, blog, and video content.
• Identify and share positive stories both internally and externally via Workplace (or
other media) and stakeholder newsletters.
• Help design and deliver communication training sessions for staff teams.
• Maintain and update our website and intranet.
• Ensure Workplace staff records are up to date
• Assist in organising conferences and events.
• Research and explore new marketing opportunities.
• Analyse the impact of marketing campaigns and prepare measurement reports
• Support additional tasks and projects as needed to assist the Marketing and
Communications team.
• Write, edit and proofread marketing material for use in different channels
• Provide administrative support, including research and responding to enquiries to
support the New Business Team.


• Some experience in a marketing or communications environment. (E)
• Experience of planning, implementing and evaluating successful marketing
activities (E)
• A willingness to build on knowledge in all areas of work (E)
• Ability to create and maintain strong working relationships with internal and
external stakeholders (E)
• Experience in supporting the delivery of marketing training programmes and the
production of training and best practice guides. (D)
• Strong grasp of social media platforms (Instagram, Facebook, LinkedIn, TikTok,
etc.) and tools like Hootsuite. (E)
• Ability to create and edit video content. (D)
• Excellent written and verbal communication skills to produce briefs, newsletters,
presentations to communicate in a clear, meaningful and effective way. (E)
• Experience in managing web and intranet content is desirable. (D)
• Able to demonstrate high level of IT literacy, including using databases, Microsoft
office. (E)
• Creative thinking and initiative, with the ability to solve problems practically. (E)
• Experience of working within the charity, housing or social care sector (D)
• Understanding of analytics and reporting systems, including Google Analytics, to
interpret and improve performance (D)
• Provide administrative support, including research and responding to enquiries to
support the New Business Team. (E)
• Strong time-management skills and ability to work collaboratively and
independently. (E)
• Able to demonstrate diplomacy, sensitivity and empathy with the issues of
disability. (E)
• Educated to at least "A" level standard, preferably in Business, English, and
Maths. (E)
• Established experience of working in a marketing and/or communications role (D)
• A degree, preferably in marketing, business, journalism or English (D)
E - essential, D - Desirable

For more than 45 years, Outward has provided high-quality support and care services to vulnerable people in London. We believe in engaging, enabling, and empowering the People We Support to make positive choices and live the lives they want.

We value everything our staff do for the people we support, so we provide a great benefits package:
• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured - Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card