Marketing Delivery Manager

As a Project Manager - Existing Customer Marketing, you will report to the Head of Existing Customer Marketing and take responsibility for the project management and delivery coordination of multi-channel marketing initiatives for our existing customer base.
This role plays a critical part in ensuring compliant and effective delivery across multiple channels and products, while driving process efficiency and ensuring alignment with regulatory standards.
As a Marketing Delivery Manager, you will:
Project Management: Coordinate daily delivery of multi-channel promotional, service, and regulatory activities through CRM channels including email, direct mail, push notifications, and In-App.
Strategic Delivery: Lead the delivery of regulatory communication programs and complex marketing projects requiring collaboration across disciplines and with third-party suppliers.
Process Transformation: Review and redesign marketing processes to enhance efficiency, effectiveness, and team capacity utilization.
Technology & Tools: Oversee the specification, implementation, and adoption of marketing and project management tools to improve efficiency and capability.
Budget Oversight: Plan and manage team financial resources, including budgets, invoicing, and payments.
Supplier Management: Ensure strong governance of creative, production, and technology suppliers, adhering to third-party management frameworks.
Documentation: Develop and maintain procedures, systems, and operational manuals to support marketing activities., Offers are subject to satisfactory background checks, including credit, fraud, and employment references.

Project or program management experience in a marketing context (e.g., Workfront or similar tools).
Managing relationships with third-party marketing service providers.
Budget management and cost control expertise.
Creating marketing processes, managing risks, and controls.
Skills:
Excellent organizational and troubleshooting skills.
Strong understanding of marketing channels such as SMS, email, direct mail, outbound, statements, and In-App.
Knowledge of financial services marketing and associated regulations.
High commercial acumen and numeracy for forecasting and budget management.
Effective influencing and collaboration skills across all levels.

At Vanquis, we have a simple purpose: to deliver caring banking so our customers can make the most of life's opportunities. Established in 1880, we're now a FTSE All Share company and leading specialist bank. We lend responsibly, providing tailored products and services to over 1.75 million UK customers.
We take care of our colleagues as well as our customers, working hard to create a rewarding and supportive work environment. That means competitive salaries, benefits, and a Group-wide recognition scheme. Everyone can enrol in our pension and after six months, you can join our 'Buy As You Earn' scheme.
We're about more than financial rewards though. We give everyone a voice in the business and room to be their authentic self. And we know you're here to build your career, so we help every colleague with training and development opportunities. Making sure there's always something new to learn.
Vanquis Bank is an Equal Opportunity Employer
Here at Vanquis Banking Group, we embrace everyone's unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age - your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we're here in the first place: to help put people on a path to a better everyday life.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available to help. You can contact us at careers@vanquis.com

Vanquis Bank

Occasional travel to other offices may be required.
Working Pattern: Hybrid-typically 1 to 3 days a week in the office. Part-time or flexible arrangements are considered to support work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
What We Offer:
Holidays: 25 days holiday up to 30 days (depending on service)
Pension: We know it is important to save for the future, that is why we will contribute up to 10%
Maternity/Paternity: We realise that family time is important, we offer enhanced maternity (after successful completion of probation) and 4 weeks paternity leave
Volunteering: 2 paid days to 'give back' to the charity of your choice
Development: LinkedIn Learning for all
Finance: Snoop Premium available to all colleagues
Medical: Opportunity to opt in for Private Medical Insurance
Bonus: Discretionary annual bonus