Marketing Intelligence Assistant

Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location. Homeworkers may be required to attend our offices on an ad hoc basis. Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs. An exciting opportunity has arisen at the National Housing Federation (NHF) for a Marketing Intelligence Assistant. The main purpose of this role is to gather intelligence and generate sales for our commercial events by speaking to our members on the telephone. You'll be an integral part of our Marketing and Customer Service teams, joining in a role where you'll receive training in marketing and data analysis, and gain experience of working on marketing campaigns that generate millions of pounds. This role requires someone who can build an understanding of our customers (primarily housing association staff) and our commercial event offer. You'll be an important point of contact for customers buying our commercial products and will therefore be required to update our CRM system, and receive data training. Learning will be a key part of the job making this the perfect role for someone building a career in marketing.,

• Use telephone, email and surveys to gather intelligence and generate sales for our commercial events.
• Feed this information into the Marketing and Customer Service teams to inform marketing campaigns and develop strategies.
• Hit target number of calls per day and work towards pre-agreed ticket sales per event.
• Maintain accurate records in our CRM and support proactive data cleansing to allow effective marketing activity, follow up and analysis.
The successful candidate


• A passion for learning and marketing l earning will be a key part of the job.
• Confidence and professionalism when interacting with customers.
• Being a collaborative member of the wider Comms and Marketing team.
• Strong time management skills.
  
  The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF here : https : / / www.housing.org.uk / about-us, The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff https : / / www.housing.org.uk / about-us / transparency / who-we-are / . We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups. Disability confident employer We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.


• 27 days' annual leave + statutory holidays + three closures days over the Christmas period.
• Flexible working for all staff including working from home / hybrid working, and flexitime / TOIL scheme.
• Attractive family friendly policies.
• Private healthcare cover.
• Season ticket loans.
• Employee awards, and training and development opportunities., You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.