Markets Client Documentation Manager, Control Office

We have a new opportunity for a Markets Client Documentation Manager to join our Control Office Team in our Corporate & Institutional Banking Chief Operating Office (CIB COO) division.

You'll use your expertise in markets client documentation requirements, including Dodd-Frank Disclosures, PRIIPS documentation, sales documentation and more broadly product and business terms which we're required to provide clients access to, to support the business in delivering good client outcomes.

You'll provide insightful, high-quality analysis and evaluation of client documentation within CIB, in alignment with the Group's Enterprise Risk Management Framework (ERMF).

Working alongside Product Owners you'll support the design, optimisation and process mapping of the End-to-End control environment for on a cyclical basis.

High level accountabilities :

Client Documentation subject matter expert who works with product, risk and control owner as well as risk specialist teams to help deliver against aligned customer, business and strategic outcomes in a timely manner.

Build and maintain a cross-functional internal network to support and coordinate applicable controls as established by the business.

Analyses and assesses control environment effectiveness using a wide range of sources and identifies potential impacts on client documentation.

Supports development and implementation of control strategy to monitor and test the effectiveness of the control environment across processes as well as development of control tooling solutions to enable the optimisation and automation.

Organises and prepares documentation, while also gathering and summarising data and information, for the benefit of partners.

Supports timely reporting on the effectiveness and performance of controls and compliance through maintaining effective data quality (KCIs), completeness and accuracy of testing and monitoring activities.

Assists in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA) as they pertain to client documentation.

Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues.

Ensure CIB remain aware of regulatory documentation requirements, monitor and facilitate the effective operation of controls, and other involvement in a variety of relevant control related projects as the Business Areas seek to implement the Group's strategy to grow, focus and change at pace.

Why Lloyds Banking Group

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

You'll demonstrate a real passion for understanding and not be afraid to have some challenging conversations alongside these key skills / knowledge & capabilities :

Markets Client Documentation subject matter expert - technical knowledge of what client documentation we as a business are required to produce.

Partner Management build effective working relationships with key contacts across business functions in the division.

Regulatory awareness of what would require markets client documentation reviews / amendments

Control driven approach to improving client documentation in line with risk frameworks and business strategy.

Excellent interpersonal skills are required including to explain controls in reference to the CIB requirements in everyday language.

Delivering Results an ability to prioritise and deliver to sometimes tight timeframes is important.

Innovates to go faster by taking ownership for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers.

And Any Experience Of These Would Be Really Useful

CIB product knowledge and understanding with experience in the markets business

Organisational Awareness understanding the businesses would be advantageous within the role.

A strategic approach to ensure that the work required for client documentation reviews and enhancements are completed in an effective manner

Embracing diverse viewpoints; demonstrated in the way they do business and collaborate with others. Demonstrates a growth learning mentality and is open to new experiences to intentionally grow their individual and team skill.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.

We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes :

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies