MASH admin Assistant

The Multi Agency Safeguarding Hub (MASH) in Redbridge is looking for an administrator to join the team to support the Specialist MASH practitioners within the team based at Lynton House in Ilford.
The post holder will be supporting the MASH Health Practitioners in the delivery of their duties through provision of administrative support to ensure that systems are in place and maintained to enable smooth processes for service delivery. This will involve dealing with general queries from Health, Social Care and Police colleagues within the MASH team, liaising with General Practice (GP) administrators as required, and escalating any information that requires Nursing/MASH team interpretation and /or intervention.
You need to have excellent administration skills, attention to detail, work under pressure and good telephone manner.
The vacancy may be closed earlier than advertised if sufficient applications received, Please see the attached job description and person specification for further details on the vacancy.
The Multi Agency Safeguarding Hub (MASH) in Redbridge is looking for an administrator to join the team to support the Specialist MASH practitioners within the team based at Lynton House Ilford
The post holder will be supporting the MASH Health Practitioners in the delivery of their duties through provision of administrative support to ensure that systems are in place and maintained to enable smooth processes for service delivery. This will involve dealing with general queries from Health, Social Care and Police colleagues within the MASH team, liaising with General Practice (GP) administrators as required, and escalating any information that requires Nursing/MASH team interpretation and /or intervention.
You need to have excellent administration skills, attention to detail, work under pressure and good telephone manner.
The vacancy may be closed earlier than advertised if sufficient applications received.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability., NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High-Cost Area Supplement
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735) pro rata for part time staff.
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system, · Maintaining efficient systems within the MASH team, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by MASH staff.
· Recording the information received onto the database and ensuring that the information is forwarded to the appropriate Health Team/s promptly for a safeguarding response to be made.
· Opening and sorting post in a timely manner, date stamping and initialling prior to distribution.
· Undertaking scanning and photocopying as required
· Typing reports/letters/feedback as required
· Typing of agendas, minutes, papers and reports as required by the manager.
· To encourage and develop teamwork within the team.
· To highlight any operational concerns regarding administrative systems so that they can be reviewed.
· To ensure a safe working environment as indicated by the manager.
· Distribute patient satisfaction questionnaires and audits as instructed by your manager.
· Monitor and maintain adequate stocks of equipment and stationery required for the health teams and their activities.
· Make appointments for the health team, co-ordinate meetings and book venues as required.
· Cover other teams/services, where necessary, which may require working at other sites.
Collate the domestic abuse notifications from police on a database and ensure these are passed to the duty practitioner in a timely manner
· Support the maintenance and use of the electronic record system to assist MASH team with the management of MASH data and information within the Safeguarding Hub Team.
· Support the MASH Team with the inputting of statistical data, in line with timescales, and clinical activity data.
· Distribute information as directed by the MASH practitioners, enabling the sharing of good practice/information required by the stated case.
· Liaising with the ICT department/s concerning any problems with software/hardware
· To collate information as directed, so to contribute to auditing processes.
· Provide administration support to MARAC and MASH strategy meetings
· Recognising and responding to Health Staff and partners who have communication barriers and booking interpreters when required.
· Deal with all general enquiries.
· To be able to effectively communicate with colleagues, peers, managers and clinical leads within the Trust.
· To attend Health forums and Team meetings as requires, and to attend other meetings as requested by the Operational Lead and/or Team Leader
· To operate within agreed NELFT policies, procedures and guidelines
·
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
+ A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
+ A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
+ Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
+ Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video