Medical Administrator

The role of the medical administrator encompasses a variety of tasks, though the individual in this position will not necessarily be responsible for all of them: Patient Interaction and Communication Reception Duties: Welcoming patients, managing inquiries, and providing information about the practice. Appointment Scheduling: Booking, rescheduling, and cancelling patient appointments using practice management software. Telephone Management: Handling incoming calls, directing them to appropriate staff, and taking messages as necessary. Patient Registration: Registering new patients and updating existing patient records. Administrative Support Record Keeping: Maintaining accurate and up-to-date patient records, including personal information and medical histories, both digitally and on paper. Data Entry: Inputting data into electronic health records and practice management systems. Correspondence: Managing incoming and outgoing mail and emails, and drafting correspondence as required.
Medical Reporting: Assisting in the preparation and distribution of medical reports and summaries. Medical Summarising: Summarise and update medical records to ensure they are comprehensive and accessible to healthcare providers. Referrals and Communication: Type and send referral letters and other communications to specialists and external healthcare providers. GP Rota Management: Assist in creating and maintaining the GP rota to ensure adequate staffing and coverage. Prescription Management Prescription Processing: Assist with the preparation and management of repeat prescriptions, ensuring they are processed efficiently and accurately. Liaison with Pharmacists: Communicate with local pharmacies to resolve any prescription issues and ensure timely medication delivery. Medication Queries: Address patient queries related to prescriptions and medications. Patient Care Coordination Referral Management: Coordinating referrals to specialists and other healthcare services as directed by the GPs.
Follow-ups: Organizing follow-up appointments and tests, and ensuring patients are reminded of upcoming appointments. Patient Liaison: Acting as a point of contact for patients regarding their care and any administrative issues. Referrals and Communication: Support the secretarial team when required with referral letters and other communications to specialists and external healthcare providers.