Medical Administrator

MOD - Air - The position provides RAF Medical Board assistance to Dir Support to maximise employment and employment of air assets., The RAF Henlow Medical Board is currently seeking a dynamic and resilient individual to join their team as a Medical Administrator. This role will primarily involve providing support for Occupational Health Assessments to Royal Air Force personnel. There is an open position for an Administrative Officer in the department, responsible for carrying out various administrative tasks to assist the RAF Medical Board and Clinical Aviation Medicine Services output.
This position is advertised at 37 hours per week., The successful candidate will be required to undertake a range of administrative duties, including audio typing and data processing, to support the operational functions of the RAF Medical Board and provide statistical data to stakeholders.
The ideal candidate should possess strong organisational skills and be able to work effectively within a small team. They should also have excellent communication abilities when dealing with both patients and colleagues. Previous experience in an administrative role, particularly within a medical setting, would be advantageous.
The chosen candidate will have the following responsibilities:
+ Managing new patient referrals using the Defence Medical Information Capability Programme (DMICP), accepting referrals and assigning them to the appropriate clinician as needed.
+ Collaborating with patients and Defence Primary Healthcare Medical Centres to schedule medical appointments and address any inquiries that arise, forwarding them to the clinical team as necessary. Handling telephone enquiries in a professional manner.
+ To ensure that all patients and visitors to the RAF Medical Board are greeted in a suitable manner, it is important to conduct relevant patient interviews after they have been inducted. In addition, there may be a need to perform administrative tasks as required, such as photocopying, scanning, and typing., We'll assess you against these behaviours during the selection process:
+ Leadership
+ Working Together
+ Communicating and Influencing, This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
At sift, you will be assessed against the following Experience:
+ Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
+ Candidates will be required to provide a statement of suitability. (500 words)
At interview, you will be assessed against the following Success Profiles Behaviours:
+ Leadership
+ Working Together
+ Communicating and Influencing
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Prior Medical Board experience
+ Proficiency in IT, particularly in spreadsheet skills.
+ Familiarity and prior experience with the Defence Medical Information Capability Programme (DMICP).
+ Excellent communication skills.
+ Work collaboratively as part of a team while upholding patient confidentiality., + Be prepared to work within a larger multidisciplinary team, including providing cross-cover of other positions in times of leave or other absences (sickness, compassionate etc)
+ Be able to communicate effectively via telephone, email and during face-to-face discussions with patients, Consultants and visitors.

Alongside your salary of £24,985, Ministry of Defence contributes £7,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.