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Medical Administrator ( Dishley Grange Medical Practice)

The Willows

Medical Administrator ( Dishley Grange Medical Practice)

£23795

The Willows, Burton on the Wolds, Leicestershire

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 3 Jul | Get your application in today.

Closing date: Closing date not specified

job Ref: b29b368bee8d493c91657686f51e96ed

Full Job Description

  • Working within a coordinated and efficient manner.

  • working with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support.

  • Working accordance with the service specification and clinical key performance indicators.

  • Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice Nurse, Healthcare Assistant.

  • Helping new patients register with the surgery - providing the necessary paperwork and checking returned paperwork is complete.

  • Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system.

  • Advising patients of the results of routine tests.

  • Receiving and checking repeat prescription requests. Printing repeat prescriptions.

  • Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc.

  • Receiving and documenting payments for non-NHS services such as taxi medicals, HGV medicals, travel claim forms, some travel vaccinations, circumcisions etc.

  • Photocopying, scanning and filing of paper records.

    Excellent communication skills

  • Customer service experience preferably in primary care

  • Familiarity with IT systems eg Microsoft Office applications

  • Has an understanding, acceptance and adherence to the need for strict patient confidentiality

  • Ability to be a team player

  • Good time management


    • DESIRABLE SKILLS
  • Working within a GP surgery/primary care

  • Experience using SystmOne, Medical Receptionist: 1 year (preferred)

    Are you looking for a new opportunity to work in a high achieving organisation that offers career progression and training opportunities? Willows Health is recruiting a Medical Administrator to join our team. We have both part-time and full time vacancies available at our surgery in Loughborough.


    • Willows Health is the largest primary care provider in Leicester with over 65 000 patients across 11 sites, with caring for the health of our patients being at the forefront of what we do.

    Our mission is to revolutionise healthcare across Leicester & Leicestershire, whilst providing quality healthcare by our expertly qualified executive team and clinicians to ensure that not only do our patients receive the right treatment, but also in a timely manner.

  • Working with a multidisciplinary and diverse team

  • Opportunities to grow and develop within the organisation

  • Full training provided on how to use GP surgery processes and systems


    • If you are passionate about making a difference in patient care and possess the necessary skills and qualifications, we invite you to apply for this exciting opportunity. Please submit your CV to wh.hr@nhs.net, Job Types: Full-time, Part-time, Permanent

    Pay: From £11.44 per hour

    Expected hours: 37.5 per week

    Schedule:
  • Monday to Friday