Medical audio typist / admin assistant

The post holder will have specific responsibility for providing admin and medical secretarial typing support to the medical secretaries in Rheumatology working within the standard operational procedures. They will assist in the provision of a quality, professional, comprehensive and co-ordinated patient centred administration service. They will assist in delivering effective and efficient business support administration systems on a daily basis ensuring deadlines are met., Typing from the Winscribe digital dictation system to support the med sec team. General office duties including dealing with post, scanning documents into Cerner, booking appointments, tracking in and out case notes as required, sorting out blood results received from path lab, helping the med sec team manage patient investigations, We provide a comprehensive service to rheumatology patients in East Lancs. We have a team of consultant rheumatologists, rheumatology specialist nurses and an extensive MSK Team supporting by an admin team of medical secretaries, The post holder will have specific responsibility for providing admin and medical secretarial typing support to the medical secretaries in Rheumatology Service working within the standard operational procedures. They will assist in the provision of a quality, professional, comprehensive and co-ordinated patient centred administration service. They will assist in delivering effective and efficient business support administration systems on a daily basis ensuring deadlines are met., Typing and transcription from digital audio (winscribe) of clinical letters, correspondence, reports and other documents to support the medical secretaries and administrative service. Responsible for the tracking in and out of patient's medical notes, Provide general duties e.g. opening post, scanning documents into Cerner, making appointments, sorting out blood results received from path lab, helping the med sec team manage patient investigations Work as part of a team with the ability to demonstrate that they are a key player. To undertake to act in a professional and polite manner ensuring good customer care at all times COMMUNICATION Maintain good relationships communicating with all disciplines within in the Trust and maintain good relationships and effective communication with patients, relatives and carers, recognising the needs of those who may have barriers to communication. The main methods of communication will be via the telephone, letter and email. To liaise with patients, relatives and other disciplines of staff and departments internally and externally maintaining confidentiality. Accurate recording and delivery of messages for all members of the team using identified and appropriate systems. TRAINING AND DEVELOPMENT Attend all mandatory training and update sessions including manual handling and fire lectures and undertake training specific to the role. Assist to train other members of the team in specific administration procedures Take responsibility for pursuing his/her own development in accordance with an agreed Personal Development Plan and keep up to date with current issues and development within the Therapies Division. To undertake to attend relevant training courses internal and external and to participate in the Personal Development plan process. ORGANISATIONAL RESPONSIBILITIES To be responsible for maintaining stationery stock levels including receipting deliveries of parcels and equipment. To complete monthly attendance records, ensuring correct information is recorded and actioned in a timely manner. Participation in maintenance of efficient office systems including filing systems. Actively participate in departmental and in other group meetings. Provide flexibility in terms of hours worked in accordance with the needs of the service. Extract data from the Patient Administrative Systems (PAS) and other relevant software programmes which may be Trust wide or specific eg ICE desktop. Ensure all signed investigations are filed correctly in the case notes PROFESSIONAL RESPONSIBILITIES To undertake to comply with all Trust policies and departmental procedures and with particular regard to Health and Safety and Fire prevention and not to do anything that endangers yourself or others. To undertake the above duties in accordance with the Trust Confidentiality Policy. EMPLOYMENT ACTS AND CODES OF PRACTICE All employees are required to comply with employment legislation and codes of good practice. Equality and Diversity We are an Equal Opportunities employer and will do all we can to make sure that job applicants and employees do not receive less favourable treatment because of their age, sex, marital status, faith, race, disability or sexual orientation, or for any other reason that is not justified. Health and Safety In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, all employees are required to follow Trust Health and Safety policies and safe working procedures, take reasonable care to avoid injury during the course of their work, and co-operate with the Trust and others in meeting statutory requirements. Infection Control All employees must comply with Prevention and Control of Infection polices and attend any related mandatory training. Sustainability and Corporate Social Responsibility The Trust attaches great importance to Sustainability and Corporate Social Responsibility. It is the responsibility of all members of staff to ensure that the Trust's resources are used efficiently with minimum wastage throughout their daily activities Risk Management Employees are required to report every incident where the health and safety of self or others has been jeopardised (including near misses) and to carry out or participate in investigations into such incidents as required. Safeguarding All employees have a responsibility for safeguarding and promoting the welfare of children and adults. Further guidance can be sought from your Line Manager. Data Protection Act All members of staff are bound by the requirements of the Data Protection Act 1998. Rules, Regulations, Policies, Standing Orders and Financial Instructions All employees are required to comply with the rules, regulations, policies, standing orders and financial instructions of the Trust. Research and Development Projects Whenever you decide to undertake a piece of research, either as a Principal Investigator or Local Researcher, or Assistant Researcher, you must comply with the principles of Clinical Governance and the Research Governance Framework. Development Review Key performance objectives, development needs and compilation of a Personal Development Plan will be discussed and agreed at Annual Development Review meetings. Training Post holders are required to attend any relevant and mandatory training for the post.

The role requires excellent keyboard skills. Knowledge of medical terminology would be advantageous but not essential as full training will be given.,

• Clerical experience in a customer care environment normally minimum of 2 years GCSE Maths and English level 4 or above or equivalent or equivalent level or of experience Computer literate Proven telephone skills to the General Public Friendly and caring manner - Able to demonstrate ability in dealing sympathetically and sensitively with people Able to work in a team and be supportive with team members Good organisational skills Able to keep information confidential, Experience of using Trust software systems Knowledge and previous experience of working withing the NHS/health/social care admin role
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Conduct duties with regard to values underpinning the Trust's Vision "to be widely recognised for providing safe, personal and effective care":- Values:- · Respecting the individual · Putting patients and customers first · Promoting positive change · Acting with integrity · Serving the community Underpinning the Trust's vision and values are the following key operating principles that influence the way in which the Trust does business:- · Understand the world we live in and deal with it · We are clinically led and management supported · Support departments support the front line · Everything is delivered by and through Divisions · Compliance with standards and targets are a given. They are the things we do to help secure our independence and influence · Quality is our organising principle - driving quality up and cost down is not mutually exclusive · We deliver what we say we need to Post holders are expected to work flexibly within their pay band. They should only be expected to carry our activities for which they are competent. Alternatively they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence. The Trust operates a Tobacco Control Policy., It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
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• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.