Medical Day Case Co-ordinator | Chesterfield Royal Hospital NHS Foundation Trust

We are looking for a dynamic supportive individual to join the medical day case team in an administrative role. The role is to provide a comprehensive, efficient and effective appointment booking system. Provide excellent customer service to all service users and ensure that the unit runs smoothly and efficiently.

This post is 37.5 hours per week Monday to Friday.

The main purpose of this role will be:

To provide a comprehensive, efficient and effective appointment booking service to meet the Trust's patient waiting times targets. To liaise with other stakeholders to ensure good, well organised patient experiences.

The post holder will be required to provide excellent customer service to all service users, ensuring that they are always polite and courteous.

The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all service specialities included within the medical day case unit activity, which will enable them to deal with any unit related queries. This is a multi - skilled and multi - tasked role, and therefore the post holder will be expected to have good knowledge and understanding of the procedures offered on the unit. The role would be well suited to an individual with a healthcare assistant background.

Our vision: Exceptional patient care provided by exceptional people.

Our mission: To bring our people communities and partners together, providing patient care we are proud of. We all play a part in achieving this, by living up to the values we promise to our patients and each other. As members of staff we will always be guided by our Proud to CARE values

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Chesterfield Royal Hospital NHS Foundation Trust is a well performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated "Good" by the CQC .

We are committed to working with our partners in health and social care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.

These are the key areas that support the purpose of the job