Medical & Dental Rostering Administrator

South Tyneside and Sunderland NHS Foundation Trust is looking for an individual to work as a Medical and Dental Rostering Administrator/Helpdesk Operator within the Medical Rostering Team based at South Tyneside District Hospital.

The team is a small but established team who manage the day to day running of the resident doctor rotas. Together with two other helpdesk administrators, you will work alongside two Implementer/Advisors as well as an Assistant Rostering Manager to ensure we provide a professional and proactive service and support the service, and the ability to seek support when queries need to be escalated., Within the role you will be the first point of contact for resident doctors and users of HealthRoster and eJob Plan. A central inbox will be shared with the helpdesk group where you will be required to take ownership of queries and ensure they are full resolved or escalated to senior members of the team when required.

The role requires someone who can react quickly to resolve queries, be able to work independently and as a team to meet tight deadlines. The Team delivers a high standard of customer service to our doctor community and operational managers.

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.