Medical Examiner Service Administrator

Norfolk and Norwich University Hospital NHS Foundation Trust, Colney, Norfolk

Medical Examiner Service Administrator

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Norfolk and Norwich University Hospital NHS Foundation Trust, Colney, Norfolk

  • Part time
  • Temporary
  • Onsite working

Posted today, 10 Jan | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 8418a3dcbbd242878632080b36193312

Full Job Description

The Medical Examiner Service is looking to recruit a compassionate and detail orientated individual to provide administrative support on a fixed term basis. The Medical Examiner Service has been in place within the NNUH since 2019, reviewing all inpatient deaths. During September 2024 the service became statutory and has expanded to cover the deaths of those who pass away within the community. The NNUH Medical Examiner Office is the largest in the region, reviewing approximately 6500 deaths per year. The Service is based on the main NNUH site, and has close working relationships with both internal and external stakeholders; such as the Bereavement and Mortuary teams, HM Coroner's Office, Registration Services and local Funeral Directors. We are a close and friendly team consisting of 6 Medical Examiners Officers working full time, and 11 Medical Examiners working part time. The successful candidate will assist in providing high quality administrative support to all members of the team, including answering queries from external stakeholders, liaising with internal trust teams and providing a caring and compassionate service to the bereaved. If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported. To act as a point of contact for the service and be responsible for dealing with requests for information from organisations such as the Coroner's Office, Registration Service, clinical teams and the bereaved, with the ability to solve delegated problems logically and signposting as appropriate. To complete a preliminary review of new referrals, to ensure that all relevant information is available to the Medical Examiner Officers/Medical Examiners prior to scrutiny. This includes requesting clinical notes, investigations, results and demographic information. To possess excellent communication skills, and to be able to provide a caring and compassionate service to the recently bereaved, including communication that may be emotive, distressing or challenging. Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
  • To provide a comprehensive range of secretarial, clerical & administrative functions to the Medical Examiner Service.
  • To act as a point of contact for the Medical Examiner Service and deal efficiently, sensitively, and effectively with direct and indirect (i.e. email, telephone, face to face) enquiries on a daily basis from all levels of clinical and non-clinical staff, both internally and externally and from bereaved families.
  • Be responsible for dealing with requests for information from organisations such as the Coroner's Office, Registrars, clinical teams and the bereaved. Solve delegated problems logically and within the appropriate level of the post.
  • Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Medical Examiner Team's attention. This will involve communication from Coroner's Office, Registrars, clinical teams and the bereaved and may be emotive, distressing, or challenging.
  • Respond to complex enquiries, providing routine and non-routine information to staff of all levels and families relating to Medical Examiner Service queries.
  • To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding.
  • To keep up to date with related technology to ensure maximal efficiency is achieved and systems are both modern and streamlined.
  • To develop, implement and maintain office systems to enable the Medical Examiner Service to operate smoothly and effectively, this will include developing and maintaining databases and office procedures and liaison with other services and departments internal and external to the Trust e.g. Digital Health, Regional ME office, ICB.
  • To produce accurate letters, agendas, minutes, interview transcripts, and presentations as required.
  • Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.