Medical Information Clerk

Vida Healthcare is currently looking to recruit a reliable and hardworking person to join our busy team. This position will be based predominantly in the King's Lynn area, however multi-site working will be expected occasionally. This position is for 37.5 hours per week and you will work under the recalls and results team leader.,

• Ensure that documents, forms and requests received are logged and dealt with accordingly and within agreed timescales.
• On occasion, or where concern arises, contact patients to verify their consent and their understanding of what has been consented to, keeping a record of this auditing/verification.
• Prepare forms and documents in response to appropriate requests and ensure that these are only sent via appropriate and designated mechanisms.
• Liaise with GPs in relation to replies, and suitability of responses, for medical information requests.
• Ensure that the electronic patient record is updated with all patient related activity and documentation.
• Work with, and alongside, the summarising team regarding tidying and re-summarising medical records to ensure accuracy and/or quality.
• Check all information prior to release for third party data or any other items that may require redacting and ensure that this is acted upon.
• Seek support and guidance from the team leader, Caldicott Guardian, IG lead and DPO as required.
• Assist in supporting the management and integration of incoming medical records.
• Understand and act upon clinical information received to advise patients of their results according to clinician instruction.
• Manage queries from patients regarding their information requests and upcoming tests or results.
• Process district nurse referrals for all sites.
• Support the proactive management of patients to reduce number of patient contacts, ensuring all annual/monthly checks are completed in a 'one stop shop' approach.
• Process tasks and workflows from nurses and other practice staff to arrange appropriate monitoring of patients.
• Identifying potential system and process improvements within the practice and the wider healthcare system that support patients getting the best outcomes in terms of their care.
• Ensure that patients on the health registers are contacted, offered, and followed up through the annual monitoring requirement for these groups. Ensuring that information is coded and reported to meet targets. Escalating issues affecting this achievement.
General:
• Be able to work unsupervised whilst also being an effective team member, communicating and supporting colleagues in achieving the practice aims.
• Liaise and communicate with wider practice staff and participate in meetings as required.
• Attend relevant training to meet the requirements of the role and improve skills.
• Maintain data security at all times (clear desk procedures, lock out computers etc.).
• Be aware of information governance standards and policies and individual's rights under GDPR and Data Protection.
• Work with attention to detail and be able to identify areas for improvement.
About the Candidate The successful candidate must have the flexibility to be available to cover extra hours for annual leave and short notice sickness. Experience of working within a healthcare environment along with medical terminology is essential. Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then one of these could be the ideal role for you. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support., You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority.

We pride ourselves on our impeccable standards of patient care and in order to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.