Medical Receptionist

Carisbrooke Surgery has an exciting opportunity for a full-time receptionist to join our friendly GP practice team - part time job share for this position will also be considered (this would be 2 posts of 19 hours)., Your role as a Medical Receptionist/Administrator in our team will require you to be the face of the practice. You will work in a fast-paced environment manning the reception desk, answering the telephones, processing prescriptions, dealing with queries or carrying out administrative tasks.,

• Manage patient appointments (booking with clinicians and patient arrival)


• Answering/forwarding incoming calls


• Dealing with patient queries


• Dealing with payments from patients


• Processing prescriptions and dealing with prescription queries


• Being aware of protocols and policies


• Handling and answering enquiries accurately and completely without breaching patient confidentiality or making medical judgements


• Registering new patients


• Filing and scanning post in medical records


• Email and photocopy as requested


• Keep reception areas clean and tidy


There may be occasions when you will be required to cover staff holidays or sickness.

Overview of your organisation

The practice team consists of 4 partners, 2 salaried GP's, 4 Practice Nurses, 2 Health Care Assistant's, a phlebotomist, clinical pharmacist and pharmacy technician. We also have an non-clinical team of 20 which includes managers, receptionists, administrators and secretaries.

The role can be challenging, but has its rewards. Our supportive and friendly practice team work hard together to ensure the best care for our patients.

We are a member of both the Hastings and St Leonards Primary Care Network and Integrated Family Healthcare GP Federation.

The successful candidate/s will need to demonstrate good interpersonal, organisational and IT skills. Be a team player who is adaptable, motivated and with a willingness to learn.

We are a busy training practice delivering care to over 8500 patients at our new modern, air conditioned, purpose-built premises in St Leonards-on-Sea.