Medical Receptionist

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic and supportive environment? If so, we invite you to become a vital part of our healthcare team as a GP Receptionist!

As a GP Receptionist, you will be the welcoming face and voice of our practice, playing a crucial role in ensuring a seamless experience for our patients. Your responsibilities will include managing appointments, handling patient enquiries, and supporting the clinical team with administrative tasks. Your ability to multitask, communicate effectively, and maintain a positive attitude will be key to your success in this role.

Main duties of the job

1. Appointment Management

Booking Appointments: Schedule patient appointments using the practice management software.

Rescheduling/Cancellations: Manage appointment changes and cancellations efficiently.

Reminder Calls/Texts: Send reminders to patients about upcoming appointments.

2. Patient Interaction

Greeting Patients: Welcome patients as they arrive at the practice and assist with check-in.

Handling Enquiries: Respond to patient enquiries in person, over the phone, or via email.

Providing Information: Offer information about practice services, procedures, and policies.

3. Administrative Support

Record Keeping: Maintain and update patient records accurately and confidentially.

Filing and Documentation: Organise and file patient documents, correspondence, and other paperwork.

Data Entry: Input patient information and appointment details into the system.

4. Communication

Liaison Role: Act as a communication link between patients, GPs, and other healthcare professionals.

Message Handling: Take and relay messages accurately to the appropriate staff members.

5. Prescription Management

Processing Requests: Handle repeat prescription requests and forward them to the relevant GP for approval.

Ramsbottom Group Practice is a training practice based in the centre on Ramsbottom serving a practice population of approximately 8,300 patients.

We are a friendly, supportive team consisting of 3 Partners, 2 salaried GPs, a nursing team, along with our admin and reception team.