Medical Receptionist

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times. Scheduling & cancelling appointmentsusing the Emis system Reception desk duties. Maintaining a friendly, professional and courteous manner Answering the telephone in a professional and friendly manner. Ensuring a positive outcome. Accurate message taking and conveying to appropriate person. Filing and accurate record keeping with attention to detail Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments Completing work as per start and end of day checklists Referral management and liaising with providers Liaising with other agencies where appropriate such as; local pharmacies, district nurses