Medical Receptionist

Palmerston Road Surgery is seeking an experienced and capable medical receptionist, on a full time basis for 37.5 hours per week, playing a pivotal role in the experience of patients at our practice, helping them access the right services and dealing with their queries face-to-face, online and by telephone.,

• Greeting and directing all patients.


• Making appointments.


• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.


• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.


• Advising patients of practice procedures.


• Registering new patients.


• Accurately maintaining patient database and records, photocopying, filing and scanning.


• Supporting the team from time to time with referrals.


• Read-coding documents on the clinical system.
  
  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
  
  At Palmerston Road Surgery, we have just under 5,000 registered patients. We have 3 GPs (2 partners, 1 salaried GP), 2 nurses and a busy and vibrant reception team.
  
  Why work for us? We are a small practice with an exceptional reputation for quality patient care. We have been working through a transition period and are excited about the future of the surgery - what a time to join!


We also offer:

• NHS Pension Scheme which is a defined benefits scheme - 21% employer contribution.


• Proper Pay - Living Wage Foundation Accredited.


• Eye-care vouchers.


• Annual Leave: 33 days FTE (inclusive of public holidays).


• Company sick pay.


• Training, skills development, & progression opportunities.