Medical Receptionist

Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction.

Ensure patients are informed if a clinician is running late or called out.

Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.

Maintain working knowledge of the appointment system i.e. times of all clinics, duration of appointments, knowledge of computer system, doctors rotas, procedures for booking routine and urgent appointments

Book appointments accurately and appropriately.

Monitor daily available appointments and report any overload to Reception Manager/Supervisor as appropriate.

Receive and make calls as required. Divert calls and take messages as appropriate, recording information for clinicians to action (home visits, phone calls etc.)

Ensure phones are accurately transferred to and from night duty service and report any faults to the Reception Manager/telephone provider.

Provide non clinical patient care, dealing with requests for information, test results, requests to speak to clinical staff, ensuring confidentiality and privacy for patients.

Maintain working knowledge of computer/clinical system, reporting any problems to Reception Manager.

Adhere to practice policies regarding security and confidentiality, records management roles and responsibilities and computer skills

Queens Road Surgery is a modern, purpose-built surgery in the grounds of Shotley Bridge Hospital, with a branch service at Moorside, Consett. It is a 11 GP, five partner surgery with a growing list of 15,800 patients. We use a triage system so that most of the appointment slots are filled by the on-call GP, with assistance from our Nurse Practitioners who also see minor ailments. However, there are also bookable appointments for patients to use.

Lows pharmacy is on site at both premises and can provide advice, if required.

HOURS: Full or Part Time (Part Time 5 mornings per week)

PAY: £12.44 per hour